Sr Transportation Analyst

Protrans•Duncan, SC

47d•Onsite

About The Position

The Account Analyst (Senior Transportation Analyst) plays a critical role in supporting performance improvement initiatives through data analysis, KPI reporting, and cross-functional collaboration. This position is responsible for extracting and analyzing operational and service data, identifying trends and opportunities for improvement, and providing actionable insights to both internal teams and customers. The Analyst will also support customer-facing performance reviews and participate in project management activities that align with their findings to drive continuous improvement.

Requirements

Bachelor s degree in Business, Supply Chain Management, Data Analytics, Logistics, or a related field
Minimum of 2 years in a data analysis, operations, account management, or logistics environment
Experience working cross-functionally with internal stakeholders and external customers
Proficient in Microsoft Excel and data visualization
Proficient in Microsoft PowerPoint
Strong data organization and reporting skills with attention to detail and accuracy
Analytical thinking and structured problem-solving
Clear and effective verbal and written communication
Customer service mindset with professional presentation abilities
Strong organizational and time management skills
Ability to work independently and collaboratively in a fast-paced environment
Initiative and accountability for assigned tasks and improvement activities
Must be able to work on-site, Monday-Friday 8-5pm.

Nice To Haves

Advanced coursework or certifications in data analysis, operations, or project management is a plus
Exposure to customer reporting, KPI development, or continuous improvement initiatives preferred
Project coordination or support experience is a plus
Familiarity with Transportation Management Systems (TMS), ERP systems, or BI tools is desirable

Responsibilities

Data Analysis and Insight Generation
Extract and analyze operational, service, and customer data from internal systems
Identify trends, performance gaps, and root causes of noncompliance or inefficiency
Translate complex data into actionable insights for internal stakeholders
KPI Reporting and Customer Communication
Prepare and deliver routine and ad hoc KPI reports for internal and customer-facing meetings
Summarize performance trends and provide context behind fluctuations in metrics
Participate in customer meetings to report out on performance and support improvement discussions
Internal Communication and Cross-Functional Collaboration
Share insights and findings with relevant teams (e.g., Operations, Procurement, Quality)
Ensure alignment across functions on identified issues and recommended solutions
Assist in driving follow-up actions and tracking resolution status
Project Support and Process Improvement
Support project management activities tied to data-driven findings
Coordinate cross-functional tasks and track project milestones as needed
Document progress and support the implementation of corrective and preventative actions
Reporting Tool and Dashboard Management
Contribute to the development and maintenance of dashboards and reporting templates
Ensure data integrity, consistency, and usability in all reporting tools
Work with IT and analytics teams to enhance data accessibility and reporting capabilities