Sr Transit Service Manager -Bus Operation Control (BOC)

Bi-State Development Agency of the Missouri-Illinois Metropolitan District•St. Louis, MO

About The Position

The Senior Transit Service Manager oversees and directs transit operations staff across multiple functions, including operations support, mobility services (paratransit), light rail vehicle, and loop trolley services. This role ensures daily operational performance by providing guidance to Transit Service Managers, participating in staff counseling and disciplinary actions, and collaborating with other Metro departments on staffing, performance, safety and service matters.

Requirements

Knowledge of public transportation operations, including multimodal transit systems and metropolitan service environments.
Comprehensive knowledge of FTA and ADA regulations, with the ability to apply regulatory guidance in daily operations.
Knowledge of agency policies, procedures, and labor agreement provisions, including the ability to interpret and implement union contract requirements.
Ability to supervise, train, evaluate, and counsel employees; assess performance; and implement corrective actions to achieve operational and service goals.
Ability to establish procedures, evaluate program effectiveness, and assess employee work quality and outcomes.
Strong analytical, problem-solving, and decision-making skills, including the ability to respond effectively to operational challenges.
Ability to perform effectively under stressful conditions, including emergency and time-sensitive situations.
Ability to maintain effective working relationships with staff, the general public, service agencies, caseworkers, and external service providers.
Strong oral and written communication skills, including the ability to convey information clearly and professionally.
Strong customer service skills, with the ability to respond to customer needs and concerns appropriately.
Ability to maintain confidentiality of sensitive customer, employee, and operational information.
Ability to execute Operations Division policies and procedures accurately and consistently.
Considerable knowledge of metropolitan street geography and transit service areas.
Ability to operate an automobile safely and courteously as required for job duties.
Proficiency in computer applications, including word processing, spreadsheets, and database systems.
Ability to collect, analyze, and provide operational data in support of recommendations related to departmental budgeting and resource allocation.
High School or GED required.
Minimum of 7 years of related professional experience; minimum of 3 years of leadership experience

Nice To Haves

4 Year / Bachelors preferred.
Business administration, management, transportation, or related field.

Responsibilities

Ensures all operator and supervisory positions are appropriately staffed, qualified, and trained to meet service and regulatory requirements.
Establishes and manages work standards, assignments, and clearly defined performance expectations for operators, supervisors, and Transit Service Managers.
Oversees performance management for supervisory staff, including evaluations, accountability to operational metrics, and timely corrective action when standards are not met.
Supports employee development through coaching, mentoring, and training programs for operators, supervisors, and managers.
Administers progressive discipline and conduct disciplinary hearings in accordance with Agency and Division policies, procedures, and labor agreements.
Fosters positive labor relations by maintaining collaborative and professional relationships with union leadership and employees represented by the Amalgamated Transit Union (ATU).
Coordinates workforce scheduling activities, including operator system assignments, vacation selections, supervisor coverage, special events, and weather-related incidents.
Analyzes, evaluates, and implements transit service schedules and operational plans to ensure efficiency, cost effectiveness, and service quality.
Conducts accident and complaint investigations, prepares reports, and develops recommendations to improve safety and operational performance.
Provides on-site support at accident scenes, ensuring compliance with Federal Transit Administration (FTA) post-accident testing requirements.
Collaborates with Metro departments to resolve operational issues impacting transit service delivery.
Oversees vehicle-related operational issues, including maintenance coordination, specifications, modifications, and the development or implementation of related policies and procedures.
Ensures compliance with all applicable laws, regulations, policies, and safety standards, including maintaining awareness of legal and regulatory changes.
Verifies that supervisory staff maintain valid Commercial Driver’s Licenses (CDL) and Department of Transportation (DOT) Medical Examiner certifications.
Manages and supports special projects and initiatives related to transit operations and service improvements

Benefits

Join a company committed to making a positive impact in the community
Receive a competitive salary
Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
Earn 4 weeks of paid time off (PTO) each year
Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
Contribute to our company-sponsored 401(k) retirement plan
Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
Participate in our wellness program, which includes free health screenings
Use our Employee Assistance Program (EAP) for confidential support and resources
Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
Work out anytime at one of our nine onsite gyms, available 24/7
Enjoy free MetroLink and MetroBus access
Save with discounted cell phone plans
Let us support your well-being and professional growth while making a difference!