Sr. Transaction Analyst

ENGIE • Houston, TX

34d • Hybrid

About The Position

The Transaction Analyst position requires high performance in a fast paced, open environment. This team supports tight deadlines which directly impact profit and loss measures for the organization. Our corporate enrollment guarantee protects risk averse customers in their transition to and from other suppliers, and we play a significant role in that experience, which can influence opportunity for future business.

Requirements

• High School Diploma or equivalent required
• A minimum of five (5) years of energy related experience in processing utility transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE
• Demonstrated ability to take initiative and work independently with minimal supervision when needed
• Self-motivated with a strong sense of accountability and a drive to deliver high-quality results
• Able to handle multiple assignments with a high degree of urgency and accuracy

Nice To Haves

• Knowledge of SQL and/or Power BI Reporting is a plus

Responsibilities

• Investigate and resolve transaction failures and exception-related data by documenting, gathering, organizing, and analyzing information using tools such as CRM systems, Excel, Access, SQL, MarkeTrak, and SharePoint. Effectively communicate findings and deliver actionable recommendations
• Participate in all capital and operational project testing, including creating UAT scripts and testing
• Facilitate discussions, presenting insights, and serving as a key liaison in internal and external meetings.
• Lead training initiatives for both direct team members and cross-functional partners, ensuring clarity and alignment on operational workflows
• Provide expert-level support and oversight for EDI transaction replays, ensuring accurate processing of enrollments, drops, and changes
• Work as liaison with internal groups and external vendors to resolve daily, weekly, monthly quarterly transaction issues and workflows
• Maintain Service Level Agreements (SLAs) for all Transaction Management tasks and usage issues to support sales, revenue, billing, settlements and forecast

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees