Sr. Training Executive/Coordinator

Travelers • Saint Paul, MN

10d

About The Position

Under general supervision, responsible for delivering training to agency personnel in the use of Northland/Northfield systems and processes. Works collaboratively within the organization to assess and identify agency training needs for technical, process, and capabilities training. Coordinate system set-up/change requests to meet agency needs. May mentor/coach new or less experienced staff.

Requirements

• BS Degree or equivalent experience.
• Experience with broad spectrum of systems/ automation applications.
• Training experience.
• Agency automation training experience.
• Strong customer service skills
• Strong influencing skills
• Strong technical problem/issue solving skills
• Leadership skills
• Strong Knowledge of Travelers products
• Extensive knowledge of Travelers automation tools
• Strong knowledge of adult educational training and methodology
• Demonstrated mastery of a wide range of adult education training strategies and methods
• Strong presentation skills
• Seasoned agency automation training role
• Most senior individual contributor
• Strong interpersonal and communication skills
• Flexibility and ability to adapt to change
• Ability to work independently and as part of a team
• 3 years of insurance experience required.

Nice To Haves

• CPT designation (Certified Professional Trainer) desired.
• May require CIC designation where required for business.

Responsibilities

• Works with regional contacts (including but not limited to: field sales, business centers, underwriting) to assess and identify agency training needs for technical, process and potentially capabilities training.
• Mentor/coach new and existing staff.
• Develops automation training strategy and plans for assigned agencies.
• Understands specific industry characteristics of agencies and proposes automation solutions to match those business models.
• Partners with field sales staff to develop training schedules.
• Delivers training to assigned agency personnel in use of Travelers automation tools and processes. (May provide product and/or related training within defined scope).
• Handles complex agency training situations and needs.
• Works with agency personnel to implement effective methods of incorporating automation into agency workflow.
• Develops and maintains highly effective relationships with agency and Travelers personnel.
• Monitors effectiveness of training, reviewing utilization rates and internal operating efficiencies.
• Makes recommendations and implement training related strategies for improvement in meeting regional production goals.
• Works collaboratively with other business areas to remove roadblocks and admin obstacles to help ensure that agents/brokers see Travelers as easy-to-do business with.
• Contributes to field sales efforts by potentially participating in agency visitations, point-of-sales presentations, building positive Travelers brand with agencies and sharing information/insights from interactions with agencies.
• May assist in preparation of point-of-sales presentations/proposals.
• Takes lead role in testing new automation products and functions.
• Maintains superior knowledge of competitor automation capabilities.
• Responds to questions from agents on automation issues.
• May participate in local vendor or user groups as required.
• May represent Travelers at local industry meetings.
• Develops and maintains strong understanding of Travelers products including products outside of primary business line.
• Supports special Agency Automation projects as requested.
• May serve as a floater resource to other region teams as needed.
• Perform other duties as assigned.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees