Sr. Training Executive/Coordinator

Travelers-posted 2 months ago

$68,600 - $113,000/Yr

Full-time • Mid Level

Saint Paul, MN

Insurance Carriers and Related Activities

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Under general supervision, responsible for delivering training to agency personnel in the use of Northland/Northfield systems and processes. Works collaboratively within the organization to assess and identify agency training needs for technical, process, and capabilities training. Coordinate system set-up/change requests to meet agency needs. May mentor/coach new or less experienced staff.

Works with regional contacts to assess and identify agency training needs for technical, process and potentially capabilities training.
Mentor/coach new and existing staff.
Develops automation training strategy and plans for assigned agencies.
Understands specific industry characteristics of agencies and proposes automation solutions to match those business models.
Partners with field sales staff to develop training schedules.
Delivers training to assigned agency personnel in use of Travelers automation tools and processes.
Handles complex agency training situations and needs.
Works with agency personnel to implement effective methods of incorporating automation into agency workflow.
Develops and maintains highly effective relationships with agency and Travelers personnel.
Monitors effectiveness of training, reviewing utilization rates and internal operating efficiencies.
Makes recommendations and implement training related strategies for improvement in meeting regional production goals.
Works collaboratively with other business areas to remove roadblocks and admin obstacles.
Contributes to field sales efforts by potentially participating in agency visitations and point-of-sales presentations.
Takes lead role in testing new automation products and functions.
Maintains superior knowledge of competitor automation capabilities.
Responds to questions from agents on automation issues.
May participate in local vendor or user groups as required.
Develops and maintains strong understanding of Travelers products including products outside of primary business line.
Supports special Agency Automation projects as requested.
May serve as a floater resource to other region teams as needed.
Perform other duties as assigned.

BS Degree or equivalent experience.
Experience with broad spectrum of systems/ automation applications.
Training experience.
Agency automation training experience.
Strong customer service skills.
Strong influencing skills.
Strong technical problem/issue solving skills.
Leadership skills.
Strong Knowledge of Travelers products.
Extensive knowledge of Travelers automation tools.
Strong knowledge of adult educational training and methodology.
Demonstrated mastery of a wide range of adult education training strategies and methods.
Strong presentation skills.
Seasoned agency automation training role.
Most senior individual contributor.
Strong interpersonal and communication skills.
Flexibility and ability to adapt to change.
Ability to work independently and as part of a team.

CPT designation (Certified Professional Trainer) desired.
May require CIC designation where required for business.

Health Insurance for employees and their eligible family members from the first day of employment.
401(k) contributions matched dollar-for-dollar up to the first 5% of eligible pay.
Pension Plan that is 100% funded by Travelers.
Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness program with tools, discounts, and resources for wellness goals.
Access to free professional counseling services and health coaching.
Matching Gift and Volunteer Rewards program.

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