Sr. Training and Enablement Specialist

Level Access

About The Position

Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you. We are seeking a skilled and motivated Senior Training and Enablement Specialist to join our Global Training and Enablement Team with a focus on onboarding new associates. The Senior Specialist has a critical responsibility to build and deliver scalable and programmatic onboarding programs for all new employees. As owner of our company-wide New Hire Onboarding program, you will ensure a consistent, engaging, and inclusive experience for all employees. You will also work with company leaders to design and deliver targeted onboarding programs for our largest customer-impacting teams, helping to accelerate time-to-productivity and enable long-term success in critical roles. The ideal candidate will have experience in building onboarding programs, a passion for teaching others, an eye for detail, and the ability to translate complex ideas into clear, actionable content that meets the specific needs of our employees.

Requirements

Bachelor’s Degree in Human Resources, Organizational Development, Education, a related field, or equivalent experience.
1-3 years of experience in Learning and Development, Talent Development, or Enablement, with a strong background in onboarding.
Experience designing and facilitating onboarding programs org-wide with a focus on technical, customer-facing, or revenue-generating roles.
Excellent presentation and facilitation skills, with experience in delivering live trainingsessions to remote teams.
Knowledge in adult learning principles, training methodologies, and instructional design.
Familiarity with learning management systems (LMS) and e-learning development tools.
Ability to collaborate effectively with cross-functional teams.
Strong project management skills and the ability to manage multiple team needs andinitiatives simultaneously, ensuring timely delivery of programs and materials.

Responsibilities

New Hire Onboarding: Design, implement, and continuously improve a scalable onboarding program that reflects our company culture, values, and business goals. Facilitate regular new hire orientation sessions and build tools/resources to support self-guided learning across roles. Collaborate with HR, IT, and business leaders to ensure a seamless onboarding journey from day one through full ramp.
Team Specific Onboarding: Partner with leaders and the enablement team to understand team-specific onboarding needs. Create and deliver role-specific onboarding pathways that align with team KPIs, tools, processes, and performance expectations. Develop playbooks, checklists, and practice-based learning to help new hires build confidence quickly.
Program Management, Optimization, and Accessibility: Create onboarding frameworks and documentation that scale with company growth and support remote teams. Establish clear success metrics for onboarding effectiveness (e.g. time-to-proficiency, time-to-productivity, retention, satisfaction). Work with Learning Operations to collect and analyze feedback to iterate on program structure, content, and delivery methods. Ensure all onboarding experiences are inclusive and accessible, incorporating best practices for adult learning, neurodiversity, and digital accessibility (e.g. WCAG 2.1). Collaborate with internal partners to remove barriers to learning for employees of all backgrounds and needs.
Content Creation: Build a variety of training and enablement materials, including e-learning modules, video tutorials, playbooks, job aids, demo scripts, videos, e-learnings, and live training sessions. Ensure content is engaging, role-specific, and easily digestible, while addressing knowledge gaps within the teams. Employ interactive and hands-on approaches to keep learners engaged and ensure knowledge retention.
Feedback and Continuous Improvement: Gather feedback from teams and managers to identify gaps in knowledge or training needs. Continuously iterate and improve programs to reflect changing landscapes and team requirements.