Sr. TPM, OTS - Data ANCHOR Team

Amazon•Austin, TX

About The Position

Ops Tech Solutions Data ANCHOR team is dedicated to solving Operations' challenges using Data and Generative AI, driving exceptional value through four key pillars: developing AI-powered solutions that enhance operational efficiency, maintaining Amazon's high bar for innovation, embedding long-term thinking into every initiative, and delivering measurable impact across Field Operations. This strategy positions ANCHOR as both an acceleration partner for worldwide operations and an innovator in automated IT support services, demonstrating significant impact through key capabilities including the development and deployment of GenAI-powered operational solutions, rapid prototyping and validation of AI solutions for WW Operations, and custom offline analyses generating insights for operational decisions. If you are a self-starter, someone who thrives in a fast-paced and ever-changing environment, with a passion for developing scalable long-term solutions, then you are the right candidate for our team. In this role, the candidate would work closely with Operations Teams, product/program, data scientists and tech teams across Amazon. You will own programs that require strategic direction, diving deep, and cross-team communication to deliver results for our customers.

Requirements

Bachelor's degree in engineering, computer science or equivalent
7+ years of working directly with engineering teams experience
5+ years of technical product or program management experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
4+ years of analytical, quantitative, communication, and presentations experience
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

Own large-scale technical programs across multiple engineering teams, from conception through delivery
Partner with engineering leaders, product managers, and business stakeholders to define strategy, shape the roadmap for Data/AI/Science Team initiatives, and deliver end-to-end solutions
Drive architectural decisions and technical solutions that enable seamless content delivery and discovery at global scale
Define and drive the technical direction and architecture for large, complex AI tools, ensuring scalability, performance, and long-term sustainability.
Develop, and mentor high-performing engineers, fostering a collaborative and growth-oriented team culture that enables both individual and team success.
Provide technical leadership throughout the product lifecycle, championing engineering best practices and ensuring operational excellence for large-scale production services.
Continuously monitor and report on development progress, quality, and system performance, ensuring alignment with business objectives and technical goals.