Sr. Tooling Program Manager

Rivian • Plymouth, MI

3d

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

As a Sr. Tooling Program Manager, you will manage multiple equipment maintenance programs to support the upkeep of various tools and equipment at the Rivian Service Centers in multiple geographical markets. You will prioritize the scheduling of tool and equipment maintenance and service with the approved Rivian service vendors to enable the service centers to operate efficiently, promoting a positive service experience for all service customers.

Requirements

• 3-5 years of experience in managing equipment service/maintenance programs in the automotive or technical field.
• Bachelor’s degree in related field or equivalent work experience preferred.
• Hands on automotive technical expertise.
• Holistic understanding of service center operations, collision repair procedures, tooling, parts operations, supplier management and contract negotiations.
• Experience in the automotive or technology sector working with cross-functional teams, managing service/maintenance programs, and process development.
• Strong workflow development skill sets to transform complex repair and maintenance requests into business requirement documentations.
• Excellent team player with excellent interpersonal communication skills.
• Keen attention to detail and an eye for making good results extraordinary.
• Ability and willingness to travel up to 50% of the time.
• Ability to stand, sit, or walk for 8-10 hours per day.
• Required to communicate using phone and/or e-mail.
• Ability to view, read, and interpret documents.
• Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations.

Nice To Haves

• Experience in a startup environment or technology sector is a plus.

Responsibilities

• Execute service center tooling and equipment repair and maintenance strategies within the Service organization.
• Collaborate with cross functional departments including Tooling Engineering and Service Tooling and Equipment to define all tooling and equipment repair and maintenance requirements to provide above and beyond support to multiple service centers.
• Manage service tooling and equipment workload ticketing system including allocation management of third party versus internal resources.
• Facilitate and represent tooling repair and maintenance in ongoing discussions and updates within the organization.
• Perform audits and reviews to ensure tooling repair and maintenance projects are meeting expectations and deadlines and rectify, as necessary.
• Problem-solve; find the root cause and best solutions to issues that arise with the tooling and equipment maintenance projects and manage remedies to closure.
• Drive projects across stakeholders and proactively seek feedback, recommendation, and consensus.

Benefits

• The successful candidate may be eligible for annual performance bonus and equity awards.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level