Sr. Test Engineer

Tech Mahindra•Plano, TX

87d

About The Position

Title: Sr. Test Engineer (Defect Mgmt / Triage) Location: Plano, TX Client: AT&T NOTE: Prior AT&T experience Must. : 3+ years experienced in defect Analysis, Triaging and Troubleshoot customer focused issues and exceptions. 3+ years' experience with Strong Defect management skills to drive the resolution of defects during the testing and involved complete defect life cycle. Prior AT&T experience on customer/agent (Digital)applications is must. Work with tools such as Kibana, ELK, Dynatrace, Splunk and other monitoring tools for capturing event data and package the issues for quicker resolutions Proficient on defect reporting tools like TDP, JIRA, SharePoint & AOTS & SQL query for defect creation, reporting & defect management. Ability to work with various ticket management systems such as (but not limited to) iTrack,AOTS, TDP,JIRA, Sharepoint Exposure to Salesforce environment is preferred. Strong understanding of defect life cycle and end to end defect management process Ability to work with multiple application teams for end to end defect resolution Strong communication and presenting skills Experience in documenting software defects, triage meetings, assigning and driving to resolution. Technical expertise to understand the application architecture and end to end data flow of the customer transactions to triage the production defects properly. Understanding of Testing domain with hands on experience. Automation expertise on SQL, Macro for creating dashboards for defect tracking, defect reporting, defect management and to automate various triaging processes. “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”

Requirements

3+ years experienced in defect Analysis, Triaging and Troubleshoot customer focused issues and exceptions.
3+ years' experience with Strong Defect management skills to drive the resolution of defects during the testing and involved complete defect life cycle.
Prior AT&T experience on customer/agent (Digital)applications is must.
Work with tools such as Kibana, ELK, Dynatrace, Splunk and other monitoring tools for capturing event data and package the issues for quicker resolutions
Proficient on defect reporting tools like TDP, JIRA, SharePoint & AOTS & SQL query for defect creation, reporting & defect management.
Ability to work with various ticket management systems such as (but not limited to) iTrack,AOTS, TDP,JIRA, Sharepoint
Strong understanding of defect life cycle and end to end defect management process
Ability to work with multiple application teams for end to end defect resolution
Strong communication and presenting skills
Experience in documenting software defects, triage meetings, assigning and driving to resolution.
Technical expertise to understand the application architecture and end to end data flow of the customer transactions to triage the production defects properly.
Understanding of Testing domain with hands on experience.
Automation expertise on SQL, Macro for creating dashboards for defect tracking, defect reporting, defect management and to automate various triaging processes.