Sr. Teller - Charleston

First Reliance Bank•Mount Pleasant, SC

About The Position

At First Reliance Bank, our tellers do more than handle money; they establish and nurture relationships with our valued customers. We are community leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we're looking for a Sr. Teller to join our Mount Pleasant, SC Office! The ideal candidate will have familiarity with banking processes, money management, and customer service. Your contribution will reinforce our reputation as a trusted bank in the community.

Requirements

High School Diploma or Equivalent.
2 or more years' experience as a Teller.
Strong customer service skills
Ability and desire to interact and contribute to a team environment.
Solid computer knowledge
Strong attention to detail.
Problem solving and error resolutions skills.

Responsibilities

Daily transaction management of all tellers at counter and drive through window.
Responsible for scheduling to ensure service standards are met.
Ensures flexible and proactive planning is done to accommodate use of part time for vacancies, training, vacations and sick leaves.
Expert level understanding of all FRB products and services.
Takes ownership for customer problems/situations and ensures that they are resolved, and that customer is satisfied.
Understands issues/situations by separating emotion from fact and elevating the issue to their supervisor if needed.
Actively participates in branch events.
Proactively spots opportunities to cross sell services and or make referrals to meet customer needs.
Provides training as needed of Teller team.
Identifies performance gaps and provides feedback to the Branch Manager for coaching routines with teller.
Accurately prepares branch balancing report.
Ensures all associates are fully aware of and understands procedures during and after a robbery.
Manages vault and maintains proper cash levels.
Demonstrates proper handling of all teller transactions.
Understands and applies policies and procedures for safe deposit box, night depository, and vault transactions.
Demonstrates proper application of compliance regulations.
Responsible for ensuring all tellers are familiar with proper branch opening and closing procedures.
Understands and demonstrates proper use of transactions for closing accounts, Reg CC holds, stop payments, and bonds.
Adheres to all internal and regulatory guidelines.
Uses proper online tools for making and tracking referrals.
Ensures accurate completion of night deposit and courier bags.