Sr. Telecommunications Engineer
About The Position
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Requirements
- 5+ years of experience.
- Bachelor's.
- Vendor certifications in relevant technologies.
- Experience in knowledge of Avaya reporting and SIP technologies.
- Can support call center routing strategies.
- Experience in building Avaya routing solutions in an Avaya PBX.
- Familiar with creating customizing reports on real time and historical reporting.
- Knowledgeable of Avaya Aura Solutions (Communications Manager, System/Session Manager.)
- Knowledge of SIP technology and connectivity.
- Familiar with large scale IP voice networks.
- Familiar with systems managements: Linux and Windows servers, scripting, log management, software distribution and patch management processes.
- Understanding of documentation standards, network and call flow diagramming.
- Demonstrates strong business acumen – excellent communication / presentation skills including public speaking.
- Strong project management, interpersonal and leadership skills.
- Ability to work independently as well in a team environment.
- Ability to communicate well with technical and non-technical users.
- Must have excellent computer knowledge and be very familiar working with using Microsoft Office Suite, including Visio and Project.
Responsibilities
- Architect solutions and oversee implementation of new voice technology applications.
- Designs and develops enterprise-wide IVR Call Flows, Multi-Channel Routing, and other inter-related solution with the Avaya platform.
- Maintains and manages Avaya routing and reporting.
- Participates in building the technology roadmaps for unified communication technologies and integration with Contact Center and other voice solutions at HSS.
- Consult with department heads on ways to optimize customer service delivery.
- Assist in the planning, design and implementation and provide ongoing support of complex Avaya Telecom solutions.
- Build and maintain relationships with IT vendors and partners.
- Provide high level of technical consultation and recommendations to management team to increase effectiveness of organization and technology solutions.
- Work with other voice and network engineers to translate business requirements into technical specifications.
- Stays current on knowledge of industry specific issues.
- Provides orientation, in-service training, and continuing education for user support staff in department.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
