Sr. Telecommunications Engineer

Hospital for Special Surgery•New York, NY

22h•Onsite

About The Position

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report, holding the No. 1 spot in orthopedics for the 16th year in a row and No. 3 in rheumatology for 2025-2026. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive this distinguished designation. The organization emphasizes an innovative, supportive, and inclusive environment for all employees, from early career professionals to experts. HSS is deeply committed to its mission of providing high-quality care and skilled, compassionate, reliable service in a safe and healing environment. The hospital is dedicated to non-discrimination, providing care and services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by law or accreditation standards. The guiding principles of HSS help in the search for exceptional talent who align with their unique workplace culture and seek opportunities for growth and success.

Requirements

5+ years of experience.
Bachelor's degree.
Vendor certifications in relevant technologies.
Excellent computer knowledge and very familiar working with using Microsoft Office Suite, including Visio and Project.

Nice To Haves

Experience in knowledge of Avaya reporting and SIP technologies.
Can support call center routing strategies.
Experience in building Avaya routing solutions in an Avaya PBX.
Familiar with creating customizing reports on real time and historical reporting.
Knowledgeable of Avaya Aura Solutions (Communications Manager, System/Session Manager.)
Knowledge of SIP technology and connectivity.
Familiar with large scale IP voice networks.
Familiar with systems managements: Linux and Windows servers, scripting, log management, software distribution and patch management processes.
Understanding of documentation standards, network and call flow diagramming.
Demonstrates strong business acumen – excellent communication / presentation skills including public speaking.
Strong project management, interpersonal and leadership skills.
Ability to work independently as well in a team environment.
Ability to communicate well with technical and non-technical users.

Responsibilities

Architect solutions and oversee implementation of new voice technology applications.
Designs and develops enterprise-wide IVR Call Flows, Multi-Channel Routing, and other inter-related solution with the Avaya platform.
Demonstrates an understanding of Avaya infrastructure.
Maintains and manages Avaya routing and reporting.
Participates in building the technology roadmaps for unified communication technologies and integration with Contact Center and other voice solutions at HSS.
Consult with department heads on ways to optimize customer service delivery.
Assist in the planning, design and implementation and provide ongoing support of complex Avaya Telecom solutions.
Build and maintain relationships with IT vendors and partners.
Provide high level of technical consultation and recommendations to management team to increase effectiveness of organization and technology solutions.
Work with other voice and network engineers to translate business requirements into technical specifications.
Stays current on knowledge of industry specific issues.
Provides orientation, in-service training, and continuing education for user support staff in department.