Sr Technology Product Manager, CRM

SCAN Health Insurance•Long Beach, CA

1d•$125,400 - $181,419

About The Position

We are seeking an experienced Product Manager to lead the execution of our enterprise CRM journey. Reporting into IT, this role will oversee multiple concurrent Dynamics 365 CE implementations, ensuring delivery across business functions while maintaining alignment with enterprise priorities. The Product Manager will partner closely with Product Owners, IT delivery teams, and program resources to ensure CRM solutions are implemented successfully and adopted across the organization.

Requirements

Bachelor’s Degree or equivalent work experience required.
7+ years of experience in Product Management or Program Management within enterprise IT specific to Microsoft Dynamics 365 CE with hands on experience
Proven ability to manage multiple parallel technology implementations across diverse business functions.
Strong collaboration skills with both business stakeholders (Product Owners, functional leaders) and technical teams.
Familiarity with agile delivery practices, backlog management, and cross-team coordination.
Excellent communication, prioritization, and problem-solving skills.
5+ year of experience managing a portfolio, backlog or roadmap with multiple projects and activities in progress.
5+ years of experience in translating pain points or business objectives into technical solutions that span multiple departments and processes in a mid or large enterprise IT environment(s) required.
Thorough understanding of project management techniques and methods.
Demonstrated ability to work with all levels of staff including senior leadership, within and external to the organization to achieve goals.

Nice To Haves

Healthcare industry experience preferred.

Responsibilities

Manages, plans and coordinates the development of new products, enhancements of existing products and technical solutions based on short-term and long-term needs.
Lead end to end project implementation for business needs.
Responsible for full depth of activities ranging from strategy and design definition to execution for specific projects to deliver meaningful business outcomes.
Oversee multiple concurrent CRM implementations within Dynamics 365 CE, ensuring consistent delivery quality, governance, and alignment across workstreams.
Partner with Product Owners to refine backlogs, prioritize features, and translate business needs into actionable IT requirements.
Work closely with Program/Project Managers to manage timelines, dependencies, and risks across parallel implementations.
Translate high-level business requirements into technical specifications and delivery plans, balancing value, feasibility, and scalability.
Coordinate IT teams (developers, architects, QA, data, integrations) to deliver secure and reliable CRM solutions.
Oversee integration and data migration activities, ensuring accuracy and adherence to governance standards.
Support testing, deployment, and release management, partnering with QA and change management teams to ensure smooth go-lives.
Track and report on program-level progress, KPIs, and adoption metrics, providing transparency to IT and business leadership
Stay current on Dynamics 365 CE releases and Microsoft ecosystem tools, advising on opportunities to enhance delivery efficiency.
Responsible for effective Change Management for IT led projects and changes.
Review test plans, communications, training plans, delivery schedules, and project plans.
Maintain positive relationships with business, IT and vendors by proactively setting expectations, coordinating information exchange and reporting project progress and risks.
Keep management informed of key issues.
Measure and communicate business value realized with the business stakeholder on a periodic basis.
Apply significant knowledge of industry trends and developments to improve service to our customers.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

Benefits

Base salary range: $125,400 to $181,419 annually
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
A competitive compensation and benefits program;
An annual employee bonus program;
Generous paid-time-off (PTO);
Eleven paid holidays per year;
Excellent Retirement Savings program;
A work-life balance;
An opportunity to become part of a team that makes a difference to our members and our community every day!