Sr Technology Lead, Business Technology Platforms

Nassau-posted about 13 hours ago

Full-time • Mid Level

Hartford, CT

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This dynamic role is critical to Nassau’s ability to maintain and enhance its IT production systems. This hands-on position requires a mix of technical acumen, infrastructure awareness, critical thinking, strong communication skills, business partner and vendor management, and ability to manage issues and work efforts from start to finish. The Senior Technology Lead serves as a technical expert and mentor to platform developers.

Mentor a diverse team of Nassau employees and third-party vendors, both onsite and offshore supporting multiple business lines.
Manage end-to-end coordination, communications, and completion of production related issues.
Prioritize production issues and escalate as necessary.
Establish and manage priorities for business and technical enhancement requests.
Conduct effective demand management with business partners and IT leadership.
Identify and resolve platform incidents.
Work in conjunction with leadership to develop and monitor quantifiable KPIs for application platforms and support resources.
Identify and deliver process changes that lead to better support or efficiency.
Interact with infrastructure, release management, change management quality assurance, application teams and others as required.
Understand and enforce Change Management process and IT General Controls.
Support and coordinate IT audit activities, including Control ownership responsibilities.
Automate current manual monitoring or other processes as needed.
Manage the transition of applications from development to production.
Ensure technical and user documentation is up to date.
Oversee and manage application upgrades, patches, defect fixes, etc.
Continuously optimize and improve production performance.
Work in conjunction with leadership to develop platform/application roadmaps.
Allocate resources to resolve problems and incidents.
Conduct root cause analysis of issues and report to affected stakeholders.
Conduct stand-ups with teams as required.

Bachelor’s degree in computer science, information systems, or related field.
5 + years’ experience as a technology lead implementing and supporting production systems such as contract administration, product, and commission systems, within a regulatory environment (Insurance, Investments, or Finance).
10 + years’ experience in programming languages and technology including Microfocus, COBOL, JAVA, Symphony Summit, Web Services, JSON, and JavaScript.
Technical knowledge and experience with cloud (preferably AWS) platforms.
Proven capability to resolve technical and production problems.
Expertise in leading third-party service providers, onsite and offshore.
Critical thinking, ability to “connect the dots”.
Ability to manage resources on a day-to-day basis.
Relentless pursuit of technical problem solving.
Excellent communication and organization skills.
Demonstrated ability to deliver complex solutions.
Must be available for on-call and off-hours support.

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