Sr. Technician, Operations

MSD

8d•Hybrid

About The Position

Senior Operator Responsibilities: Carry out our mission by assuring finished goods and services are of the highest quality, optimal cost, and delivered on schedule. Function as a role model in our team-based Employee Involvement culture, focusing on continuous improvement of Wilson Operations. Operate and assist in trouble-shooting and problem resolution for processes and packaging equipment. Assist coaches and operators with operational, mechanical and technical activities that support our production standards while following GMPs and SOPs. Perform and train others in the cleaning and inspection of equipment between production batches. A team leader and trainer in the set up and adjust of production equipment, including tablet fillers, thermoformers, cappers, labelers, checkweighers, cartoners, case packers, and palletizers, and other assemblies as appropriate, as needed for optimal performance within qualified parameters. Examine products to detect defects, product damage, or other visual quality problems. Assist coaches with managing the accuracy of critical information, and ensure the completion of required documentation for production processes are in order for optimal line performance. Identify, trouble-shoot, and offer resolution for equipment malfunctions and repair needs; communicate and manage appropriately with coach for timely resolution. Accurately manages areas to ensure the maintenance of detailed records as it relates to equipment cleaning, set-up, and challenge documentation. Assists coaches to ensure operational concerns are visible and solutions and/or continuous improvement actions are taken with an appropriate sense of urgency for appropriate resolution. Leads and contributes to the effectiveness of operations and implementation of viable continuous improvement initiatives. Leads the charge to ensure standard work areas are in a constant state of compliance with respect to proper housekeeping, material segregation, and personal gowning including required protective equipment. Demonstrates a strong mechanical aptitude and ability to troubleshoot and effectively communicate within noted time constraints. Supports off-shifts and weekend work as required for this position. Quality: Interacts with other departments – MMS and Quality to ensure all packaging operations are performed in accordance with current Good Manufacturing Practices (cGMP), site Standard Operating Procedures (SOPs) and Divisional policies and guidelines. Identifies, raises, and assist with the management of quality issues. Troubleshoot and offer resolution and recommendation to coaches; appropriately gather and provide information for corrective actions. Works with coaches, Quality, Maintenance, and Planning to appropriately inform all parties of quality deviations; supports all investigations and corrective actions. Performs and train others on line clearance activities thoroughly to prevent cross-contamination of products. Safety: Conforms to established safety procedures in accordance with OSHA and other regulatory agencies. Recognizes, utilize, and encourage others to use safety equipment when/as needed. Champion for and actively takes accountability for personal safety as well as the safety of others. Identifies, reports, and documents unsafe conditions, participates in the investigation of accidents/injuries and corrective measures. Equipment: Operates and train others to use packaging equipment within qualified parameters; performs and documents equipment challenges per current procedures. Demonstrates mechanical ability to troubleshoot, problem solve, and train others to recognize and solve equipment concerns as it relates to product jams and component problems. Identifies and communicate effectively, equipment problems to assist the mechanics with corrective repairs. Financial: Understands and communicates requirements for achieving packaging Profit Plan standards; assist coaches in communication of the production schedule to complete monthly orders. Contribute to achieving all departmental financial goals by understanding, communicating, and controlling labor tracking, component usage and material waste. Team/Individual Performance: Actively assist coaches in leading a team-based culture through participation in team meetings and continuous improvement activities. Demonstrates a high degree of maturity, leadership, and personal integrity. Strictly adheres to all site policies on personal conduct and attendance. Collaborates and communications with peers and other employees at various levels throughout the organization; demonstrates leadership and conflict-resolution ability. Demonstrates a willingness to provide and receive constructive feedback in 360° performance review. Additonally, the Senior Operator will: 1. Assists the coach with coordination of daily work schedules and effectively communicate daily customer service and performance targets. 2. Works with Quality, Maintenance, and Planning to resolve quality issues on the line. 3. Works with Packaging coaches to gather information needed for quality and safety investigations and robust CAPA’s. 4. Provides training to others, develops training documents and procedures to facilitate effective processes for new operators. 5. Resolves and reports issues with product accountability and SAP system problems. 6. Assists with troubleshooting equipment and process related occurrences across all of the packaging lines. 7. Provides guidance to others with documentation actions in the SAP PI sheets and paper records. 8. Interacts with MMS (Materials Management Specialists) personnel to resolve component issues, including incoming quality concerns. 9. Responsible for problem solving and process improvement initiatives. 10. Assists with management and actions that come out of the Tier 1 meetings and escalate issues to the Tier 2 process. 11. Works with the coach to determine root cause for line downtime that causes misses for SA (Schedule Adherence) and delivery. 12. Reviews Parsec data, resolve DEP’s (Documentation Errors - Production), and make SOP changes as appropriate. 13. Demonstrates a strong mechanical aptitude with the ability to trouble-shoot and communicate appropriately and effectively. 14. Reviews completed process orders to ensure there are no DEQ’s (Documentation Errors - Quality).

Requirements

H.S. Diploma or equivalent
Previous experience operating, maintaining, troubleshooting, and/or repairing industrial equipment is required
Demonstrated familiarity with PCs
Ability to interact in a team setting, positively adapt to change, and effectively resolve conflict
Good oral and written communication skills
Accountability
Aseptic Operations
Cleanroom Gowning
Computer Literacy
Corrective Action Management
Customer Service Management
Fault Repair
General Safety
GMP Compliance
GMP Documentation
GMP Training
Master Batch Records
Mechanical Equipment Maintenance
Operations Management
Packaging Equipment
Pharmaceutical Manufacturing
Process Improvements
Product Inspections
Production Processes
Production Scheduling
Production Standards
Quality Management
Regulatory Compliance
Safety Compliance

Nice To Haves

AAS degree or higher in a Business, Science, or Technology-based field
Three or more years of experience in a manufacturing facility (GMP environment strongly preferred)
Demonstrated leadership ability, peer training experience, and/or productivity improvement activities strongly preferred
SAP experience preferred

Responsibilities

Assuring finished goods and services are of the highest quality, optimal cost, and delivered on schedule
Functioning as a role model in our team-based Employee Involvement culture, focusing on continuous improvement of Wilson Operations
Operating and assist in trouble-shooting and problem resolution for processes and packaging equipment
Assisting coaches and operators with operational, mechanical and technical activities that support our production standards while following GMPs and SOPs
Performing and train others in the cleaning and inspection of equipment between production batches
Team leader and trainer in the set up and adjust of production equipment
Examine products to detect defects, product damage, or other visual quality problems
Assisting coaches with managing the accuracy of critical information, and ensure the completion of required documentation for production processes are in order for optimal line performance
Identifying, trouble-shoot, and offer resolution for equipment malfunctions and repair needs; communicate and manage appropriately with coach for timely resolution
Accurately manages areas to ensure the maintenance of detailed records as it relates to equipment cleaning, set-up, and challenge documentation
Assists coaches to ensure operational concerns are visible and solutions and/or continuous improvement actions are taken with an appropriate sense of urgency for appropriate resolution
Leads and contributes to the effectiveness of operations and implementation of viable continuous improvement initiatives
Leads the charge to ensure standard work areas are in a constant state of compliance with respect to proper housekeeping, material segregation, and personal gowning including required protective equipment
Demonstrates a strong mechanical aptitude and ability to troubleshoot and effectively communicate within noted time constraints
Supports off-shifts and weekend work as required for this position
Interacts with other departments – MMS and Quality to ensure all packaging operations are performed in accordance with current Good Manufacturing Practices (cGMP), site Standard Operating Procedures (SOPs) and Divisional policies and guidelines
Identifies, raises, and assist with the management of quality issues
Troubleshoot and offer resolution and recommendation to coaches; appropriately gather and provide information for corrective actions
Works with coaches, Quality, Maintenance, and Planning to appropriately inform all parties of quality deviations; supports all investigations and corrective actions
Performs and train others on line clearance activities thoroughly to prevent cross-contamination of products
Conforms to established safety procedures in accordance with OSHA and other regulatory agencies
Recognizes, utilize, and encourage others to use safety equipment when/as needed
Champion for and actively takes accountability for personal safety as well as the safety of others
Identifies, reports, and documents unsafe conditions, participates in the investigation of accidents/injuries and corrective measures
Operates and train others to use packaging equipment within qualified parameters; performs and documents equipment challenges per current procedures
Demonstrates mechanical ability to troubleshoot, problem solve, and train others to recognize and solve equipment concerns as it relates to product jams and component problems
Identifies and communicate effectively, equipment problems to assist the mechanics with corrective repairs
Understands and communicates requirements for achieving packaging Profit Plan standards; assist coaches in communication of the production schedule to complete monthly orders
Contribute to achieving all departmental financial goals by understanding, communicating, and controlling labor tracking, component usage and material waste
Actively assist coaches in leading a team-based culture through participation in team meetings and continuous improvement activities
Demonstrates a high degree of maturity, leadership, and personal integrity
Strictly adheres to all site policies on personal conduct and attendance
Collaborates and communications with peers and other employees at various levels throughout the organization; demonstrates leadership and conflict-resolution ability
Demonstrates a willingness to provide and receive constructive feedback in 360° performance review
Assists the coach with coordination of daily work schedules and effectively communicate daily customer service and performance targets
Works with Quality, Maintenance, and Planning to resolve quality issues on the line
Works with Packaging coaches to gather information needed for quality and safety investigations and robust CAPA’s
Provides training to others, develops training documents and procedures to facilitate effective processes for new operators
Resolves and reports issues with product accountability and SAP system problems
Assists with troubleshooting equipment and process related occurrences across all of the packaging lines
Provides guidance to others with documentation actions in the SAP PI sheets and paper records
Interacts with MMS (Materials Management Specialists) personnel to resolve component issues, including incoming quality concerns
Responsible for problem solving and process improvement initiatives
Assists with management and actions that come out of the Tier 1 meetings and escalate issues to the Tier 2 process
Works with the coach to determine root cause for line downtime that causes misses for SA (Schedule Adherence) and delivery
Reviews Parsec data, resolve DEP’s (Documentation Errors - Production), and make SOP changes as appropriate
Reviews completed process orders to ensure there are no DEQ’s (Documentation Errors - Quality)

Benefits

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits.
Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

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