Sr Technical Support Specialist

ADP • El Paso, TX

118d

About The Position

In this role, you will provide consistent, high-quality service to ADP clients. In addition, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or case-based communication. To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.

Requirements

• Minimum of 2 years in a service, hospitality or call center environment.
• In-depth understanding and knowledge of US Payroll Processing Methodology (time and attendance, advanced reporting, etc.).
• Experience with creating documentation including business requirements, process flow and functional/technical specifications.
• Experience with writing custom payroll calculation rules and updating the payroll schema.
• Clear and easy communication style over the phone and in writing.
• Proficient in using Microsoft Office tools, including Outlook, Word, PowerPoint and Excel.
• Excellent analytical and time management skills.

Nice To Haves

• CPP, FPC, SHRM-CP or similar industry related certification.
• 2+ years of experience with Workforce Now (or ADPR, Workforce Manager).

Responsibilities

• Be a Trusted Advisor and Problem Solver, using expertise to help ADP's clients solve problems.
• Build relationships with clients using phone, email, and/or chat, striving to exceed client expectations.
• Adhere to a daily schedule and organize to deal with a high volume of inbound escalations/issues.
• Place a strong focus on client satisfaction, assisting clients to troubleshoot and resolve issues.

Benefits

• Inclusive, diverse and equitable workplace.
• Equal employment opportunities regardless of protected characteristics.
• Commitment to ethical standards and compliance with laws.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed