Sr Technical Support Professional - Avionics

Honeywell•Phoenix, AZ

1d•Hybrid

About The Position

As a Sr. Technical Support Professional here at Honeywell, you will play a critical role in providing exceptional technical support for our Aerospace products and services. You will leverage your expertise to resolve complex technical issues, ensuring customer satisfaction and operational excellence. You will report directly to our Field Service Manager, and you’ll work out of our Phoenix, AZ location on a Hybrid work schedule. Note: New Hires will work onsite M-F for the first 90 days. In this role, you will impact the success of our technical support operations by delivering timely solutions, improving processes, and enhancing customer experiences. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Respond to phone calls and emails requiring Honeywell avionics technical support.
Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems.
Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
Document customer issues in Salesforce.com customer relationship management system
Build relationships with customers and internal support teams.

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