Sr Technical Support Professional - Avionics

Honeywell • Phoenix, AZ

15h • Hybrid

About The Position

As a Sr. Technical Support Professional here at Honeywell, you will play a critical role in providing exceptional technical support for our Aerospace products and services. You will leverage your expertise to resolve complex technical issues, ensuring customer satisfaction and operational excellence. You will report directly to our Field Service Manager, and you’ll work out of our Phoenix, AZ location on a Hybrid work schedule. Note: New Hires will work onsite M-F for the first 90 days. In this role, you will impact the success of our technical support operations by delivering timely solutions, improving processes, and enhancing customer experiences.

Requirements

• 10 years of experience troubleshooting electrical systems on business, commercial, and/or military aircraft
• Proficient in reading and understanding Technical Data.
• Airframe and Powerplant license (A&P) or AME equivalency (5 years R&O)
• Direct customer-facing support experience
• US PERSON REQUIREMENT Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

Nice To Haves

• Bachelor's degree in Engineering or a related field; Master's degree preferred.
• Knowledge of aircraft maintenance and flight operations
• Aerospace business acumen
• Strong analytical and problem-solving skills.
• Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
• Ability to work under pressure
• Strong written and verbal communication skills
• Microsoft Office skills (Excel, Word, PPT, Outlook, Teams)
• Ability to work independently with little supervision
• Strong interpersonal skills and ability to form valuable professional relationships

Responsibilities

• Respond to phone calls and emails requiring Honeywell avionics technical support.
• Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell electrical systems.
• Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
• Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
• Document customer issues in Salesforce.com customer relationship management system
• Build relationships with customers and internal support teams.

Benefits

• In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
• This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees