WSE's Center of Media and Technology Solutions is seeking a Sr. Technical Support Analyst to support the Center for Media and Technology Solutions in providing high-quality classroom technology support, maintenance, and event support across the Homewood Campus, with occasional support at East Baltimore and APL campuses. Senior IT Technical Solution Analyst assists with AV configuration, hybrid course delivery, technical event support, equipment upkeep, and classroom preparation to ensure reliable and professional learning and event environments for faculty, staff, and students. The Sr. Technical Support Analyst performs PC, peripheral equipment, and software installations. Provide premier hands-on technical assistance and effectively troubleshoot problems based on learned knowledge. Assist customers experiencing procedural or operational difficulty with technology applications, products, and services. Investigate and resolve computer software and hardware problems. This includes assistance via telephone, video conference, email, fax, walk-up, or assigned tickets. May assist and/or set up classroom, computer lab, or conference room computing needs. Manage the recording, prioritization, and tracking of customer service requests, and resolve Level 1 and Level 2 issues directly. In addition to the duties described above Provide onsite technical support for classroom AV systems, including setup, troubleshooting, and routine maintenance. Assist faculty, staff, and visiting lecturers with the operation of classroom and presentation technology. Perform maintenance and updates on classroom AV systems, computers, and related hardware. Support event technical setups in classrooms and campus spaces, including microphones, audio mixers, PA systems, cameras, TV displays, lighting, and computers.