Sr Technical Solutions Engineer MDM Expert

T-Mobile US-posted 7 months ago
$103,600 - $186,900/Yr
Full-time • Mid Level
Herndon, VA
Telecommunications
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! The Sr. Technical Solutions Engineer (Sr. TSE) - MDM Expert is a highly skilled, execution-focused technical leader with deep expertise in Mobile Device Management (MDM) platforms and mobile endpoint ecosystems. This role is ideal for a hands-on professional who can hit the ground running, ready to support complex post-sales solutions, customer escalations, and strategic rollouts for our largest Business and Government Accounts. The ideal candidate brings strong command of leading MDM solutions such as: VMware Workspace ONE (AirWatch), Microsoft Intune, SOTI MobiControl, 42Gears SureMDM, and Cisco Meraki Systems Manager. You'll work closely with Sales, Engineering, Product, and Network Operations to support, troubleshoot, and optimize deployments of MDM platforms integrated with T-Mobile's wireless offerings. As a member of the F.I.R.E. (Field Incident Response Engineering) team, you'll be instrumental in resolving critical issues, accelerating time-to-resolution, and ensuring world-class service delivery to high-visibility clients. Your expertise will also help identify trends and drive continuous improvement in MDM and mobility solutions. This is a high-impact, highly technical role that demands immediate execution, autonomy, and strong customer orientation. If you're passionate about MDM and ready to make a difference on day one—we want you.

  • Serve as a subject matter expert in MDM, supporting solution design, implementation, and escalated troubleshooting.
  • Resolve chronic and high-complexity customer issues involving mobile endpoints and their MDM-managed configurations.
  • Directly engage with clients using Workspace ONE, Intune, SOTI, 42Gears, and Meraki to troubleshoot policies, enrollment, application deployment, and remote management issues.
  • Act as a trusted advisor in MDM security policy enforcement, compliance management, and zero-touch provisioning strategies.
  • Quickly engage in high-severity cases, serving as a technical point of escalation for VIP and enterprise customers.
  • Collaborate with MDM vendors and internal stakeholders to drive issues to resolution.
  • Provide executive-ready updates, articulate root causes, and implement corrective actions.
  • Partner with Product and IT teams to evaluate new MDM features, integrations, and service rollouts.
  • Deliver proactive feedback and insights to improve internal MDM support tools and customer knowledge base materials.
  • Mentor and upskill peers and field engineers in MDM fundamentals and advanced troubleshooting practices.
  • Curate and lead MDM training programs for internal teams.
  • Maintain and update knowledge base articles, configuration templates, and standard operating procedures for MDM platforms.
  • Help shape the end-to-end MDM customer experience, ensuring scalability, reliability, and compliance.
  • High School Diploma/GED (Required)
  • Associate's Degree STEM Program College Degree and/or 2-Years relevant work experience (Required)
  • 4-7 years of experience in Telecommunications, IT Administration (Required)
  • 6+ Years in Network engineering roles with a professional track record of successful technical leadership involving network and application troubleshooting skills.
  • Strong technical background should include experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi-Fi networks and design.
  • Experience with wireless networking, endpoint management, and enterprise mobility architecture required.
  • WAN Experience in routing and switching, designing, building, and optimizing layer 2 and 3 networks and SD-WAN (Required).
  • Leadership Experience leading, mentoring, or developing. Participated in a leadership development program (Required).
  • Valid driver's license and good driving record (Preferred).
  • Strong Verbal and Written communication skills (Required).
  • Proficient in Microsoft suite (Required).
  • Excellent organizational, communication, presentation, and multi-tasking skills (Required).
  • Working knowledge of IP (Required).
  • Logical thinking and adept troubleshooting skills (Required).
  • Certifications: Any two of the following or equivalent: VMware Workspace ONE Professional/Advanced certifications, Microsoft MS-102 (Endpoint Administrator), SC-300 (Identity and Access), SOTI MobiControl Certified Professional, Cisco CCNA/CCNP, CompTIA A+, Network+, Security+, WCNA (Wireshark Certified Network Analyst).
  • Medical, dental and vision insurance.
  • Flexible spending account.
  • 401(k).
  • Employee stock grants.
  • Employee stock purchase plan.
  • Paid time off and up to 12 paid holidays.
  • Paid parental and family leave.
  • Family building benefits.
  • Back-up care.
  • Enhanced family support.
  • Childcare subsidy.
  • Tuition assistance.
  • College coaching.
  • Short- and long-term disability.
  • Voluntary AD&D coverage.
  • Voluntary accident coverage.
  • Voluntary life insurance.
  • Voluntary disability insurance.
  • Voluntary long-term care insurance.
  • Mobile service & home internet discounts.
  • Pet insurance.
  • Access to commuter and transit programs.
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