Sr. Technical Services Engineer

Erco Worldwide • Atlanta, GA

246d • Remote

About The Position

ERCO Worldwide has operated for over 100 years, focused largely on the production and supply of in-organic products along with technology for the production of chlorine dioxide. Today, ERCO's major business areas include sodium chlorate, chlor-alkali products, sodium chlorite, and chlorine dioxide technology. The ERCO business serves a number of key customer segments including pulp and paper, food, energy, agriculture, water treatment, airport de-icing, fertilizers and specialty chemicals. ERCO Worldwide is looking for a Senior Technical Services Engineer to join our IDI Technical Service team! This position will retain and increases customer base through technical application and training of chlorine dioxide use in municipal, oil & gas, food, domestic water and industrial markets. Once a sale is eminent, the prospect will be transitioned over to the sales organization, which will handle the new account acquisition.

Requirements

• Bachelor's in Chemical Engineering is required.
• Master's in Chemical Engineering is preferred.
• 10+ years in water treatment/engineering industry.
• CIO2 industry experience is an asset.
• Excellent troubleshooting and problem-solving skills.
• Time and project management experience with high level of accuracy and attention to detail.

Nice To Haves

• Strong health and safety mindset.
• Strong relationship builder - collaborative, team-builder.
• Focused and results driven, transparent, and articulate.
• Drives continuous improvement.
• Resilient - can adapt to changing environments/technology.
• Proactive - takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational.

Responsibilities

• Works directly with customers in training and application of Chlorine Dioxide technology to maintain and improve company market position.
• Validates the performance of chlorite and chlorine dioxide for applications in the field.
• Develop and provide customer & distributor chemical and equipment training.
• Communicate prioritized account status and opportunities to supervisor, sales and engineering.
• Assist with trouble shooting at existing accounts.
• Assist with Chlorite and PurDOX equipment sales involving the sales organization.
• Make technical suggestions regarding modifications to product performance and serviceability.
• Provide input to the service schedule to help ensure that it meets the contractual requirements with each customer account.
• Oversees all Chlorite and PurDOX equipment sales involving the sales organization to minimize sales involvement from a time management.
• Attend trade conference and present papers to the industry.
• Leads ClO2 technical forum presentations and discussions to customers in support of sales team.

Benefits

• Health and Dental Benefits on Day 1.
• Health Care/Wellness Spending Account.
• Annual Short Term Incentive Bonus.
• Staff Recognition Awards.
• Tuition Reimbursement.
• Employee and Family Assistance Program.
• Paid time off.
• 401k match.
• Disability Insurance.
• Maternity/paternity/parental leave support with top up option.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree