Sr. Technical Sales Support Specialist

the Voith Group•Appleton, WI

About The Position

We are looking for a proactive and technically skilled person to join our Parts & Services team. In this role, you will take ownership of technical activities related to spare parts identification, design, and support, acting as a key link between engineering, manufacturing, sales, purchasing, and our customers. This is a dynamic position with high visibility, offering the opportunity to collaborate with multiple departments – Sales, Purchasing, Manufacturing, Quality, Engineering, and Service – while also engaging directly with customers in the field. It is an excellent opportunity for professionals who want to apply their technical expertise, influence decisions, and make an impact in a segment that is expanding rapidly within our organization.

Requirements

Previous experience in parts & services or in paper industry is highly valued.
Experience with technical drawing interpretation and CAD software.
Ability to work independently while building strong cross-functional collaboration.
Strong analytical and problem-solving skills, with hands-on experience in technical environments.
Excellent communication skills with both technical and non-technical audiences.
Knowledge of paper machines or paper production processes.
Experience with SAP and documentation systems is a plus.
Bachelor’s degree in mechanical, Industrial, or related Engineering field – or proven technical experience in spare parts, or related industries.

Responsibilities

Identify parts from assemblies and multi-drawings.
Create, adapt, and revise 2D/3D models and drawings; define tolerances and specifications in alignment with standards under guidance.
Support in creating Material Masters for own identification parts
Prepare maintenance kits/BOMs and technical recommendations, support cost dept and sales technical arguments.
Conduct customer site visits for equipment inspection and technical recommendation.
Assist customers with the detailed explanation of requested parts.
Ability to discuss directly with customers regarding spare parts requests.
Knowledge over part life cycle and equipment process
Determine the best source for purchased and manufactured parts using local and international suppliers.
Support warranty investigations, vendors, workshop with inputs and documentation.
Participate in continuously improving processes, standards, and customer satisfaction.
Travel up to ~20% for customer visits and production floor work.