Sr. Technical Project Manager

WebMD • Newark, NJ

91d

About The Position

WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through our public and private online portals and WebMD the Magazine. The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, theheart.org and Medscape Education. Our consumer portals and mobile health applications provide engaging, relevant and credible health and wellness information, personalized health assessment tools and access to online communities. WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. This role will: Design, implement, roll out, and manage standardized incident management processes across the health vertical and multiple lines of business, ensuring strategic alignment, scalability, and continuous improvement. Drive continuous improvement and build partnerships with Engineering, SRE, Product, and Business teams. Provide senior leadership visibility, ensuring buy-in and accountability at every level, as well as an immediate resource for escalations. Facilitate immediate solutions during incidents, minimizing downtime and user/business impact. Own long-term corrective actions, including root cause analyses (RCAs) and remediation tracking. Serve as the hub-and-spoke connector across shared services, clarifying responsibilities and reducing silos. Lead the Code Blue process for high-priority business-critical incidents. By centralizing both strategic and operational accountability, this role ensures incidents are handled swiftly, systematically, and transparently, while also building a proactive culture of operational resilience.

Requirements

• 7+ years of experience managing incident management or SRE operations at enterprise scale.
• Proven expertise in building processes, not just managing them.
• Strong knowledge of incident response frameworks (ITIL, problem/change management).
• Demonstrated ability to develop, discover, and interact with leadership to secure buy-in.
• Experience facilitating immediate triage and mobilizing Engineering, SRE, and Business teams.
• Experience conducting and leading RCAs and tracking long-term remediation.
• Excellent communication skills to manage executive updates during live incidents.
• Familiarity with compliance, security, and data privacy considerations in healthcare/regulated environments.

Responsibilities

• Design, implement, roll out, and manage standardized incident management processes across the health vertical and multiple lines of business.
• Drive continuous improvement and build partnerships with Engineering, SRE, Product, and Business teams.
• Provide senior leadership visibility, ensuring buy-in and accountability at every level.
• Facilitate immediate solutions during incidents, minimizing downtime and user/business impact.
• Own long-term corrective actions, including root cause analyses (RCAs) and remediation tracking.
• Serve as the hub-and-spoke connector across shared services, clarifying responsibilities and reducing silos.
• Lead the Code Blue process for high-priority business-critical incidents.

What This Job Offers

• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services