Sr. Technical Program Manager

Akasa•South San Francisco, CA

77d•Hybrid

About The Position

As a Sr. Technical Program Manager, you'll report to the Sr. TPM Manager and will work with AKASA's product managers, internal engineering and customer success teams to design, build, launch, and scale new products and features. Specifically, you'll build initiative plans and establish timelines, serve as a player/coach in translating product requirements into technical specifications, iterate with our engineering team to turn those specifications into working products, and roll out those products in our customers' systems. The AKASA office is located in South San Francisco. While we support remote work on a variety of teams, we have a strong Bay Area presence across the company. For this role, we're looking for someone to join either our Bay Area team two days per week in the office or our NYC team for co-working days.

Requirements

Strong technical background - You are comfortable using software tools like Github and can understand the technical details of Generative AI products without a steep learning curve
Clear communicator - Can effectively influence and communicate cross-functionally with all roles and levels of management; Able to use clear, simple language to translate business needs into technical requirements
Detail-oriented - You are an expert at tracking details at the lowest level and use these intricacies to inform high-level conversations
Jira expert - You live and breathe JIRA; Be comfortable with JIRA project management from initializing sprints, building dashboards to visualize work, automating workflows, and querying to find specific artifacts
Analytical - Ability to leverage intelligence dashboards in solutions such as Superset, Tableau, or Looker
Effective change agent - You exhibit strong communication skills. You can build rapport and good working relationships with senior leaders and peers. You can separate facts from opinions, and take the perspectives of others and reach a workable solution. You are flexible in how you influence leaders to achieve the right outcomes
Excellent executor - You effectively manage complex projects and demonstrate consistent attention to detail. In ambiguous situations, you are able to account for unknowns and recover from setbacks well

Nice To Haves

Startup experience is strongly preferred

Responsibilities

Manage the SDLC for our products from start to finish, including creating timelines and milestones for key product initiatives, breaking down product specifications into manageable development deliverables, and serving as a key point of contact for final testing, deployment, and hypercare support
Understand technical tradeoffs and/or blockers and seamlessly communicate them to non-technical audiences, executive leadership, and cross-functional stakeholders
Utilize data to drive decision-making, conflict resolution, and creative problem-solving
Define and execute comprehensive UAT plans, coordinating test cases, issue tracking, and stakeholder sign-off to ensure successful product readiness
Own the scrum process and make improvements when necessary to accelerate team velocity
Be accountable for schedules, track and report progress regularly to all stakeholders while mitigating risks along the way
Work with engineering leadership to clearly define monthly, and quarterly objectives for engineering teams
Act as the swiss army knife for your project team and step in to fill in any gaps not covered by team members
Ensure the quality and completeness of product and project requirement documents
Keep the focus on top priorities while shielding the team from distractions and interferences
Be an advocate for agile development best practices across the organization