Sr. Technical Program Manager (6493)

MetroStar•Arlington, VA

About The Position

As an Sr. Technical Program Manager, you’ll be responsible for providing hands on technical leadership and guidance for onsite IT service delivery, Network Operations, Server Operations support, and systems maintenance. The position will work with technical teams to provide day-to-day operations, modernization, and enhancements to the enterprise operations as well as provide recommendations in support of complex network/infrastructure/cloud design and operations. This position will play an important role in establishing technical leadership across the program and lead innovation initiatives for our customer. This role involves strategic planning, diagnosing challenging network and system issues, advising on emerging technologies to support organizational goals. This position serves as a trusted advisor to leadership and a mentor to the technical team. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

Requirements

Active TS clearance with SCI eligibility
10+ years of experience leading technical teams across Network Engineering, Network Operations, IT Operations, and Cloud Architecture
Proven experience managing IT Operations programs in complex, enterprise environments
Expertise in designing, implementing, and optimizing advanced network architectures, including upgrades, migrations, and expansions
Ability to provide strategic leadership and expert guidance on enterprise network design, aligning infrastructure with organizational goals
Advanced troubleshooting skills with the ability to resolve complex network and system issues
Experience evaluating and implementing emerging technologies to enhance network performance and capabilities
Strong understanding of enterprise network policies, standards, security protocols, and compliance with federal regulations and industry best practices
Demonstrated ability to collaborate across technical teams to solve complex infrastructure, security, and development challenges
Strong communication skills, including the ability to document and present technical strategies, designs, and recommendations to stakeholders and leadership
Experience representing organizations in high-level technical discussions and decision-making forums
Proven leadership skills, including mentoring, coaching, and developing high-performing technical teams
Exceptional organizational and problem-solving abilities, with the capacity to prioritize and execute in high-pressure, dynamic environments

Responsibilities

Develop, cultivate, and manage customer relationships.
Plan and recommend improvements, modernization, or additional equipment to increase the capacity of service delivery.
Identify and lead infrastructure / program innovation initiatives across the program.
Prepare and review executive-level reports that ensure optimal program performance
Work with technical teams to provide day-to-day operations, modernization, and enhancements to the enterprise operations.
Become the trusted technical advisor across the program.