Sr. Technical Program Manager, AWS DC Central Operations

Amazon.com, Inc.•Seattle, WA

40d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables - and we're looking for talented people who want to help. As a Sr. Technical Program Manager (TPM) in the Central Operations Repair (COR) team, your responsibilities will focus on driving efficiencies into our service, support, and engineering business models to reduce our marginal costs and optimize service fleet uptime. This role is specifically geared towards improving the stability of our newly landed hardware. You will be a key driver of efforts and strategy geared towards identifying and resolving defects that delay availability of our newest platforms. You will own and manage programs that span multiple organizations and teams. It is expected that these programs require timely execution with the highest degrees of safety, security, performance, availability and reliability. Our ideal candidate is an articulate, motivated, and organized individual with experience in leading global initiatives at an enterprise scale. The role requires the ability to quickly assimilate knowledge spanning numerous technology subjects and apply this to data center projects, products and operations. A day in the life of a Sr TPM on the COR Fleet Optimization Team is a mix between program management meetings, deep dives, and personal development. They coordinate daily engagements, weekly reporting, annual planning activities, and strategic goal reporting across AWS service offerings and Data Center Operations teams worldwide. Ideal candidates are expected to self-manage their calendar and ensure that they retain some time every day/week for personal development and projects. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements

5+ years of technical product or program management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
5+ years of analytical, quantitative, communication, and presentations experience
Experience producing executive-level written materials and presenting to executive audiences

Nice To Haves

Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Experience owning/driving roadmap strategy and definition
Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
Experience in analyzing data to drive decisions

Responsibilities

Develop Key Performance Indicators (KPI's) and Organizational goals tracking dynamic cross-organizational programs and products.
Coordinate effective cross-organizational engagements to drive closure on long standing, complex, and often ambiguous problem sets.
Own one or more highly visible, complex, cross-functional projects from end to end; including product definition, roadmap planning, resource planning and project execution.
Be Accountable for the overall strategy as well as driving tactical delivery of key deliverables through partner teams and stakeholders.
Build and maintain relationships with key owners and stakeholders across teams and organizations.
Escalate and engage partner teams and leadership as needed to drive attainment of key program deliverables and objectives.
Synthesis large and complex data sources and program details into concise narratives and program status reports.
Own regular Business Reviews (xBR's) at appropriate cadence for the topic and audience, with the ability to communicate across different levels in the organization.
Be data-driven and understand how to identify the right data points to effectively articulate the What, Why, and How of in scope projects.

Benefits

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

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