Sr. Technical Program Manager, Unified Compatibility

Amazon • Seattle, WA

37d

About The Position

The Technical Program Manager for Unified Compatibility (Unicom) manages complex
cross-functional programs that help customers discover and purchase compatible
products across Amazon's online store. This role owns program management for
customer experience features, architecture optimization, and partner enablement
workstreams that reduce compatibility-related returns and drive incremental
sales.

Unicom builds compatibility intelligence across product categories in 11
geographies, processing data for millions of products to power shopping
experiences throughout customers’ shopping journeys. This TPM coordinates
between Unicom engineering teams and partner organizations including Catalog
systems, data generation teams, and customer experience platforms.

This role requires understanding of distributed systems, data pipelines, and API
architectures, with ability to build consensus across organizations. You will
establish operational mechanisms, drive planning and goal tracking, ensuring
programs stay on track and leaders and stakeholders understand accomplishments,
risks, tradeoffs, and where support is needed.

Requirements

• 6+ years of technical product or program management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
• 3+ years of software development experience
• Bachelor's degree in engineering, computer science or equivalent

Nice To Haves

• 3+ years of working directly with engineering teams experience
• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Master's degree in Computer Science, Computer Engineering, Information Technology, or related fields
• Experience in e-commerce, digital marketing, customer service delivery or digital sales
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Responsibilities

• Manage lifecycle of complex programs including customer experience features, architecture migrations (API modernization, data pipeline optimization), and partner enablement initiatives (bulk data vending, API access)
• Drive product category expansion requiring coordination across data science, catalog, and engineering teams within the VP organization
• Define program requirements, secure resources, set priorities and milestones, and drive delivery to meet business goals
• Partner with Principal TPMs on program strategy while independently executing initiatives across multiple teams
• Establish weekly program syncs, monthly business reviews, and quarterly planning cycles providing visibility into program health, risks, and delivery
• Maintain consolidated risk tracking across workstreams (customer experience, data quality, architecture, partner enablement)
• Drive goal tracking and reporting, maintaining roadmaps, milestones, and cross-team dependencies with clear ownership
• Create mechanisms that reduce manual effort including configuration-driven launches, automated workflows, and self-service tooling
• Build consensus across teams
• Negotiate resource allocation and priorities with managers and senior managers to unblock delivery - Coordinate with platform teams (Search, Catalog, Personalization) to adapt compatibility experiences to evolving frameworks
• Drive alignment across compatibility systems to converge on unified architecture
• Understand compatibility architecture including APIs, data services, storage systems, and catalog integration points
• Identify risks from technical complexity including data quality issues, catalog delays, and platform migration impacts
• Drive technical reviews with senior engineers to validate architecture decisions for scale, latency, and availability
• Surface systemic risks with mitigation plans, escalate appropriately
• Write narratives and program documentation for Directors and VPs explaining technical trade-offs and business impacts
• Own program status communication, providing summaries of progress, blockers, and mitigation plans
• Present experiment results and business impact analysis with data-driven insights
• Build consensus between business teams seeking growth and engineering teams managing technical debt

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level