Sr. Technical Program Manager, HWEng Acceletor Systems

Amazon•Cupertino, CA

About The Position

AWS Hardware Engineering seeks a Senior Technical Program Manager to own end-to-end NPI delivery for storage server systems and/or accelerators while ensuring optimal fleet health and server availability for AWS customers. In this critical role, you will monitor fleet performance, proactively identify and mitigate risks before they impact customers, and coordinate cross-functional initiatives to improve compute capacity. You will design technical deployment methodologies with robust safety measures, drive continuous improvement in availability metrics, and communicate strategic recommendations to senior leadership. This position directly impacts customer satisfaction by delivering innovative hardware solutions and maintaining the reliability standards that keep the cloud running. About the team Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Requirements

5+ years of working directly with engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience in identifying security issues and risks, and developing mitigation plans
Proven track record delivering complex technical programs from inception to production
Experience with fleet management, reliability engineering, and availability metrics
Excellent written and verbal communication skills with ability to influence across organizations
Ability to develop both tactical solutions and long-term strategic improvements

Nice To Haves

7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
7+ years of including new product introduction (NPI) experience
Strong understanding of server architecture, storage, compute, and/or accelerator systems and data center operations

Responsibilities

Own end-to-end delivery of NPIs for storage server systems or accelerators from concept to production deployment
Drive ODM/vendors to deliver complex technology on a timely basis
Track and report on overall fleet health across server systems, identifying trends and potential risks
Develop and implement solutions for short, medium, and long-term fleet health improvements
Coordinate across various teams to drive progress toward availability and reliability goals
Lead cross-functional initiatives to prevent customer-impacting incidents through proactive fleet management
Drive continuous improvement in server availability metrics and customer experience
Manage complex technical programs with multiple stakeholders and competing priorities
Communicate program status, risks, and recommendations to senior leadership and technical teams