Sr. Technical Program Manager, Field Repairs & Processes

Tesla•Fremont, CA

5d•$88,000 - $300,000

About The Position

We are seeking a highly motivated and experienced Technical Program Manager to join our team at Tesla. In the Sr. Technical Program Manager, Field Repairs and Processes role, you will be responsible for owning and optimizing field service activities within the Industrial Storage fleet. The successful candidate will maintain high standards for process additions, prioritize activities to align with organizational goals, and drive efficiencies in field repairs, acting as a key liaison between Operations teams and cross-functional partners to ensure successful change management. Serve as the keeper of a prioritized list of activities requiring support from other teams (e.g., Service Engineering, Project Engineering, or Product Management) to resolve issues, facilitating cross-functional collaboration to achieve resolutions Be responsible for all field service processes, managing changes while holding high standards and ensuring they align with company goals Develop methods for field service activities prioritization based on organizational objectives, balancing fleet-wide needs with daily operations in Industrial Storage Drive high-impact goals in field repairs, while assessing their relevance and iterating on solutions to enhance fleet performance Improve key performance metrics through process optimization, elimination of redundancies, or identification of new opportunities for field repairs Clean and manage the backlog of invalid open actions, evaluating their relevance and processing them to maintain operational efficiency

Requirements

Bachelors Degree in Engineering or equivalent experience
Minimum of 5 years of experience in program management, operations, or a related field, with a strong focus on field service activities in energy or industrial environments
Proven experience in managing cross-functional teams and collaborating with stakeholders to achieve program goals
Strong understanding of repair processes on large-scale batteries and power plants, including safety protocols, field service activities and escalation processes
Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions
Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and communicate technical information to non-technical stakeholders

Responsibilities

Owning and optimizing field service activities within the Industrial Storage fleet
Maintaining high standards for process additions
Prioritizing activities to align with organizational goals
Driving efficiencies in field repairs
Acting as a key liaison between Operations teams and cross-functional partners to ensure successful change management
Serving as the keeper of a prioritized list of activities requiring support from other teams (e.g., Service Engineering, Project Engineering, or Product Management) to resolve issues, facilitating cross-functional collaboration to achieve resolutions
Being responsible for all field service processes, managing changes while holding high standards and ensuring they align with company goals
Developing methods for field service activities prioritization based on organizational objectives, balancing fleet-wide needs with daily operations in Industrial Storage
Driving high-impact goals in field repairs, while assessing their relevance and iterating on solutions to enhance fleet performance
Improving key performance metrics through process optimization, elimination of redundancies, or identification of new opportunities for field repairs
Cleaning and managing the backlog of invalid open actions, evaluating their relevance and processing them to maintain operational efficiency

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program