Sr Technical Program Manager - Discovery, Zappos/Shopbop

Amazon • Madison, WI

1d

About The Position

As the Zappos/Shopbop Discovery Technical Program Manager you will own strategic
programs to drive the quality of search and discovery experiences for Zappos and
Shopbop customers. Your work will help customers find our world-class selection
of Shoes, Kids, and Active wear (Zappos), plus contemporary Fashion (Shopbop)
through innovative search technologies. You will work with our Senior leadership
and Product Management teams to help solve the most ambiguous problems for how
we improve search relevance, launch LLM-assisted search features, and enhance
merchandising capabilities to showcase our fashion authority. You will create
plans that deliver world-class search features, and lead through influence to
achieve the goal. You will partner daily with tech and business department
leaders to build trust and alignment. You will leverage your technical expertise
to make sure the right technology is delivered in the right way, digging deep to
help define requirements, unblock engineering teams, and escalate to keep
projects moving efficiently. You will effectively partner with scientists and
engineering teams across Amazon to understand their systems and influence their
work. As a member of an Amazon subsidiary you will have access to industry
leaders in Software engineering and E-Commerce to help grow your expertise. You
will also routinely advise and be advised by the best. You will push the
technical horizons of the teams you work with and bring latest technologies to
bear for customers (including LLM, ML tooling, and advanced search algorithms).
You will think big about what your customers need and be persistent to deliver
the features and technologies to make those visions reality.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Responsibilities

• Build project plans that deliver on highly ambiguous goals.
• Build alignment with senior management and engineering through excellent document writing and meeting coordination.
• Dive deep with engineering teams and stakeholders to build and refine requirements.
• Apply your technical expertise to improve projects or unblock teams.
• Own org-wide initiatives to achieve technology goals.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level