Key Responsibilities Product Strategy & Roadmap Own product vision and roadmap for internal developer platforms (CI/CD, infrastructure, observability, automation tools) Drive platform adoption across engineering teams through customer-obsessed product thinking and evidence-based prioritization Define product principles and success metrics measuring customer satisfaction, operational efficiency, and business impact Manage monthly prioritization process across ~20 stakeholder groups using systematic intake, capacity planning, and transparent communication Customer-Centric Product Development Act as voice of the customer for internal engineering teams through user research, feedback gathering, and requirement translation Establish feedback loops via office hours, customer advisory boards, quarterly business reviews, and continuous engagement Manage product backlog translating customer requirements into prioritized epics and user stories with clear acceptance criteria Communicate product decisions transparently to stakeholders, explaining prioritization rationale and managing expectations Self-Service & Automation Products Lead automation strategy to reduce manual support requests through self-service capabilities and intelligent tools Design user experiences enabling engineers to provision infrastructure, deploy applications, and troubleshoot issues independently Identify automation opportunities through pattern analysis of support requests and high-volume manual work Measure automation impact through support ticket reduction, time-to-resolution improvements, and user satisfaction scores Developer Experience & Productivity Optimize developer experience by reducing friction in infrastructure provisioning, application deployment, and daily workflows Establish productivity metrics including deployment frequency, lead time to production, and developer satisfaction (NPS) Drive tooling consolidation by standardizing on fewer, better-integrated platform products Partner with engineers to understand pain points and translate them into product improvements Cross-Functional Collaboration Partner with engineering managers (SRE, DevOps, Solutions Architecture) to balance product vision with technical execution Work with engineering teams to ensure platform products meet reliability standards with comprehensive monitoring Collaborate with stakeholder groups including Payment, Order, Data, and 15+ other product teams Balance external stakeholder requests (60-70% capacity) with internal platform modernization initiatives (30-40% capacity) Strategic Execution & Business Impact Track product health through adoption metrics, user satisfaction, operational efficiency improvements, and business outcomes Demonstrate business value connecting platform investments to measurable improvements in productivity and cost optimization Present quarterly product strategy to Director and VP-level stakeholders with roadmap updates and business impact reports Lead monthly capacity planning allocating ~450 hours/month across committed initiatives using evidence-based frameworks