Sr. Technical Product Manager, Amazon Prime Air

Amazon.com, Inc.•Seattle, WA

49d

About The Position

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what's to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! We're hiring a Sr. Technical Product Manager, Fulfillment Integration to own the under-the-roof fulfillment flows and the supporting technical design for integration with new models/businesses that feed our Prime Air Drone Delivery Centers (PADDCs). You will define how an order is prepared, packaged, verified, and handed off to flight operations. You'll turn ambiguous, real-world constraints into crisp mechanisms, partnering with software, hardware, and operations to reduce latency and defects while enabling replication across sites. If you thrive in an iterative environment, love shipping mechanisms that exist in the physical world, and enjoy working across software, operations, and infrastructure, this role is for you. The ideal candidate is a creative, demonstrated product manager with superior analytical abilities. This opportunity requires excellent technical, problem-solving, and communication skills. You must be able to accurately prioritize projects, make sound judgments, and work to improve the customer experience. Skillset in operations management and aviation enthusiasm is a plus. Prime Air's PADDC team designs and scales the ground systems that turn a customer click into a drone takeoff. We design both mobile deployment infrastructure and multi-pad permanent sites, plus the processes and software that connect PADDCs to Amazon networks and partner operations. Day to day, we turn ambiguous needs into buildable interfaces and site-ready plans, and work with engineering and operations to prototype, pilot, and harden changes before scaling. If you like building where software, hardware, and real-world operations meet-and seeing your decisions show up on a launch pad-you'll fit right in.

Requirements

2+ years of technical product or program management experience
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product

Nice To Haves

Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools
Technical depth in operations/fulfillment domains (same-day/sortation/last-mile, WMS, scanning/labeling, packaging)

Responsibilities

Own the end-to-end under-the-roof workflow from order → pick/pack → packaging → scanning/labeling → staging → PADDC handoff; define detailed product requirements and success metrics.
Lead partner-location integrations across other businesses: map current/future states, define SLAs and interfaces, and land mechanisms that work at scale.
Define and drive packaging approaches per model, balancing product protection, weight constraints, and drone compatibility; set guardrails that remove decision making.
Partner with operator tooling teams to translate operational needs into usable software flows (scanning, exceptions, queueing, etc).
Instrument the workflow with phase-level telemetry; own targets for median and P90 by phase and overall Click-to-Delivery; run RCAs and deliver measurable variance reduction.
Write clear PRFAQs/BRDs and drive cross-org alignment with engineering, operations, safety, and partner teams.
Support site launches and retrofits; validate mechanisms on the floor, close the loop with data, and iterate quickly.