Sr. Technical Product Manager, Aviation Safety Management SaaS- Cary, NC
About The Position
Sr. Technical Product Manager, Aviation Safety Management SaaS- Full-Time Location: Cary, NC, 27513 What you will be doing: Take complete day-to-day ownership of the Baldwin SMS software. Work with in-house safety experts, engineers & customers to learn the industry and become an expert on the Baldwin SMS software. Transform high-level business requirements into actionable development tasks in JIRA. Collaborate with engineers on the implementation, answer questions, make product decisions, remove impediments, propose solutions. Become the go-to resource for all customer support, product and engineering questions related to the Baldwin SMS. Assist customer support with troubleshooting product issues, as necessary. Perform pre-release testing and troubleshoot reported issues as they arise. Assist with drafting product documentation and knowledge base articles. Maintain product-related communication with customers and third-party vendors.
Requirements
- Experience being the primary product manager of a complex SaaS, B2B or enterprise product, preferably in a small-to-medium company environment.
- Results oriented & ready to take on the responsibility of making quick decisions and reducing the 'idea to code-in-production' cycle.
- Structured logical thinking: able to simplify complex concepts, devise workable solutions and communicate clearly both internally and externally.
- Experience working with API documentation, JSON file structure, SQL queries, and API testing using Postman or a similar tool.
- Ability to multitask and work in an unstructured small team environment.
- Ownership mentality; ability to make decisions under pressure; have analytical and troubleshooting skills, and an attentiveness to details.
Responsibilities
- Take complete day-to-day ownership of the Baldwin SMS software.
- Work with in-house safety experts, engineers & customers to learn the industry and become an expert on the Baldwin SMS software.
- Transform high-level business requirements into actionable development tasks in JIRA.
- Collaborate with engineers on the implementation, answer questions, make product decisions, remove impediments, propose solutions.
- Become the go-to resource for all customer support, product and engineering questions related to the Baldwin SMS.
- Assist customer support with troubleshooting product issues, as necessary.
- Perform pre-release testing and troubleshoot reported issues as they arise.
- Assist with drafting product documentation and knowledge base articles.
- Maintain product-related communication with customers and third-party vendors.
Benefits
- Competitive salary commensurate with experience!
- Medical, dental and vision insurance for you and your family!
- Paid parental leave for eligible new parents!
- 401k plan with a company match!
- HSA/FSA programs!
- 20 days PTO!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
