Sr. Technical Product Manager - CSP

Softchoice•Chicago, IL

1d•$116,800 - $160,600

About The Position

Why you’ll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. What You’ll Do Lead Product Strategy & Roadmap Development: Define, refine, and execute the vision and roadmap for Microsoft CSP product and service offerings. Align product strategy with Microsoft’s evolving commercial model, Softchoice’s go-to-market plans, and the needs of customers. Regularly assess market trends, customer feedback, and competitive intelligence to inform product direction and prioritize features and enhancements. Drive Technical Enablement & Solution Design: Architect and maintain robust technical frameworks, processes, and collateral to support CSP solutions. Oversee the creation and ongoing improvement of technical enablement programs for sales, presales, and delivery teams—including training materials, documentation, and best practices. Ensure technical resources are equipped to deliver high-quality CSP solutions and support customer success. Manage Performance & Operational Excellence: Establish and monitor key performance indicators (KPIs) for CSP offerings, including financial targets, customer acquisition, retention, and satisfaction metrics. Analyze performance data, identify gaps, and develop corrective action plans to ensure goals are met or exceeded. Implement operational improvements to drive efficiency, scalability, and quality across the CSP portfolio. Champion Customer & Market Insights: Maintain a deep understanding of customer needs, technical requirements, and business drivers for CSP solutions. Conduct regular market and competitive analyses to identify opportunities for differentiation and innovation. Gather and synthesize feedback from customers, sales teams, and partners to inform product development and go-to-market strategies. Lead Cross-Functional Collaboration: Partner with stakeholders across sales, marketing, operations, finance, and Microsoft to drive integrated campaigns, product launches, and continuous improvement initiatives. Facilitate cross-functional teams to ensure alignment on product strategy, operational execution, and customer outcomes. Act as a key liaison between technical and non-technical audiences, translating complex concepts into actionable plans. Oversee Service Development & Delivery: Lead the introduction of new CSP services and the continual improvement of existing offerings. Develop and implement operational processes, and quality standards to ensure successful launch and delivery. Coordinate changes to systems, skills, and processes needed to accommodate new services, including staff training and enablement. Drive Risk Management & Transformation Initiatives: Identify, assess, and mitigate risks related to CSP transformation and operational execution. Lead strategic initiatives to adapt to changes in Microsoft’s commercial model and channel partner ecosystem, positioning Softchoice for growth and innovation. Enable Sales & Marketing Success: Collaborate with CSP Program Manager and product marketing and enablement teams to develop compelling messaging, content, and campaigns for CSP solutions. Provide expertise and insights to support sales training, customer engagement, and market differentiation. Align with Microsoft and internal teams to define integrated sales and marketing campaigns in accordance with annual GTM plans. Foster Continuous Improvement & Innovation: Champion a culture of continuous improvement by soliciting feedback, analyzing results, and implementing enhancements to CSP offerings and processes. Stay abreast of emerging technologies, industry best practices, and Microsoft updates to ensure Softchoice remains a leader in CSP solutions. Deliver Executive-Level Communication & Reporting: Prepare and present clear, compelling communications to stakeholders at all levels, including executive summaries, performance reports, and strategic recommendations. Represent Softchoice in key meetings with Microsoft and other partners, articulating the value and impact of CSP solutions. Mentor & Develop Team Members: Provide guidance, training, and mentorship to technical professionals and cross-functional teams. Foster a collaborative, supportive environment that encourages professional growth, innovation, and high performance.

Requirements

Bachelor’s degree in business, technology, or related field; advanced certifications (PMI, Pragmatic Marketing, Microsoft) preferred
10+ years’ experience in product, program, or portfolio management, with direct experience in cloud solutions and Microsoft CSP.
Proven track record in developing and executing go-to-market strategies, technical enablement, and service delivery for complex technology solutions.
Strong technical acumen in cloud platforms, managed services, and workplace technologies (Microsoft Modern Workplace, Azure, etc.).
Exceptional leadership, collaboration, and stakeholder management skills.
Advanced analytical, problem-solving, and organizational abilities.
Outstanding executive communication skills—written, verbal, and presentation.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Responsibilities

Lead Product Strategy & Roadmap Development
Drive Technical Enablement & Solution Design
Manage Performance & Operational Excellence
Champion Customer & Market Insights
Lead Cross-Functional Collaboration
Oversee Service Development & Delivery
Drive Risk Management & Transformation Initiatives
Enable Sales & Marketing Success
Foster Continuous Improvement & Innovation
Deliver Executive-Level Communication & Reporting
Mentor & Develop Team Members

Benefits

We stand proudly for our people and support their success through career development and advancement.
We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
Plan your workdays in a way that suits you best
Proudly recognized as a Great Place to Work for 20 consecutive years
We are committed to an inclusive culture where every team member can be their authentic self
Benefit from competitive perks that start on day one
We are an equal opportunity employer committed to diversity, inclusion & belonging.
People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
We are proud to provide interview & employment accommodation during the recruitment and hiring process.
We are committed to the safety of all applicants and team members.
When you join Softchoice, we will onboard you remotely.