Sr. Technical Operations Manager

CommScope • Sunnyvale, CA

79d • $135,600 - $180,000 • Hybrid

About The Position

RUCKUS Networks, a CommScope business unit, is seeking a seasoned Senior Technical Operations Manager to lead our global operations team in delivering world-class infrastructure performance and reliability. This high-impact leadership role is responsible for driving operational excellence, fostering cross-functional collaboration, and implementing scalable project management practices to support our enterprise customers. As a key member of the engineering leadership team, you will play a critical role in ensuring 24/7 operational stability across our infrastructure, while continuously improving processes, systems, and team capabilities to meet the evolving needs of our business.

Requirements

• 8+ years in technical operations with 4+ years leading Technical Operations, SRE, or infrastructure teams
• Proven track record of team development with experience mentoring engineers and building high-performing teams
• Strong project management skills with experience using Agile/Kanban methodologies and JIRA
• Excellent communication abilities with experience presenting to executive stakeholders and cross-functional teams
• Deep SRE experience including incident management, monitoring, and reliability engineering
• Infrastructure automation expertise with Terraform, Kubernetes, Docker, and CI/CD pipelines
• Cloud platform proficiency in GCP/AWS including networking, security, and cost management
• Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation
• 24/7 operations experience including on-call management, escalation procedures, and global team coordination
• Change management and compliance experience with SOC2, security reviews, and audit processes
• Network and systems administration background with Linux, networking protocols, and security practices

Nice To Haves

• Certifications in cloud platforms (GCP Professional, AWS Solutions Architect) or SRE practices
• Enterprise networking experience with networking, wireless infrastructure, IoT devices, or telecommunications
• Security and compliance expertise with vulnerability management and regulatory frameworks
• Academic background in Computer Science, Engineering, or related technical field
• Multi-region operations experience managing teams across different time zones and cultures.

Responsibilities

• Lead and mentor Technical Operations engineers across multiple time zones
• Build collaborative team culture that promotes knowledge sharing, innovation, and operational excellence
• Establish clear performance expectations and provide regular coaching to develop technical and leadership skills
• Foster cross-functional partnerships with Product, Security, and Development teams
• Own 24/7 operational stability including incident response, escalation procedures, and post-incident reviews
• Drive comprehensive incident management including alert management, outage response, and root cause analysis (RCA/CAR)
• Implement and maintain SRE practices including SLOs, error budgets, and reliability engineering principles
• Establish robust monitoring and alerting using APM tools, diagnostic dashboards, and early detection systems
• Lead technical project delivery with clear timelines, resource allocation, and stakeholder communication
• Implement structured project management methodologies to provide visibility to senior leadership
• Drive automation initiatives including runbook automation, deployment automation, and infrastructure as code
• Coordinate change management processes and ensure proper documentation and training
• Manage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS)
• Develop operational roadmaps aligned with business objectives and technical strategy
• Provide executive reporting on operational metrics, project status, and team performance
• Collaborate with product teams on deployment management and release coordination
• Drive cost optimization initiatives and resource planning

Benefits

• Medical, dental, and vision plans
• Life and accidental death insurance
• 401(k) plan
• Participation in the Company's Incentive Plan
• Eleven paid holidays in a full calendar year
• Two weeks of paid vacation (prorated based on start date)
• Other leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees