Sr. Technical Manager - TS/SCI W/Poly

General Dynamics • Annapolis Junction, MD

427d • $175,950 - $238,050 • Remote

About The Position

The Sr. Technical Manager at GDIT is responsible for leading a team that manages customer-facing enterprise IT services. This role focuses on delivering innovative solutions to complex problems, ensuring high service levels, and optimizing operational efficiency. The manager will oversee services such as Virtual Desktop Infrastructure (VDI), desktop solutions, and various IT service management tasks while fostering a collaborative team environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• 5+ years of related experience in a senior management role overseeing digital services or IT operations.
• Strong technical background with expertise in enterprise IT services such as VDI, desktop imaging, SharePoint, web services, Active Directory, and Exchange.
• Demonstrated experience in team leadership, strategic planning, and project management.

Nice To Haves

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Relevant certifications (e.g., ITIL, PMP) are a plus.

Responsibilities

• Lead a team of digital services engineers and administrators, providing guidance and mentorship.
• Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
• Develop and implement strategies to optimize service delivery and improve customer satisfaction.
• Provide technical leadership in the design, implementation, and maintenance of IT services.
• Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
• Manage financial resources, including budget planning and cost control measures.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees