Sr Technical Lead - IT

United Airlines•Chicago, IL

21h

About The Position

The Electronic Miscellaneous Document (EMD) team at United Airlines is a 30-person division responsible for a complex system at the heart of the Commercial IT department. EMDs serve as the source of truth for the carriage and service contracts of United Airlines' passengers, and as a result, are integral to the airline's daily operations. Our 40+ applications directly support United's ability to identify, track, and process revenue-related transactions, and are a backend input to all of our customer- and agent-facing systems such as DotCom, Mobile, Navigator, Jet, and many more. The EMD team works collaboratively with numerous other teams within United Airlines, contributing to the company's commitment to excellence. The work that EMD successfully delivers is highly intricate due to the nature of the industry, requiring a deep understanding of various elements such as EMDs, electronic tickets (etickets), Passenger Name Records (PNRs), forms of payment, and the wide array of products and services offered by the airline. This role requires the ability to make direct connections between business processes and system architectures, as well as anticipating impacts beyond EMD’s domain.

Requirements

Bachelor's degree
Computer Science or related field preferred
4+ years of relevant experience in a development role
Experience with Java 15, Spring Boot, Maven
AWS EKS, ECS, Kubernetes, Route 53, Reddis Cache, IAM Role, S3 Bucket, DynamoDB, Aurora MySQL, SQS/SNS
Excellent written and verbal communication skills
Must be able to collaborate with various teams
Must be able to work under defined constraints
Must encourage and support team empowerment and a sense of shared ownership
Must proactively welcome feedback and experimentation for process or behaviors that are within the team’s scope of control
Should be able to do hands-on design and development in Java
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
AWS or other Cloud Certifications
Exposure to Data Analytics and/or Solis
Constantly motivate and encourage team to give their best, especially during the time when they are pressurized with high targets
Airline Industry technologies and concepts like EMD, PNR, ETKTs
United Proprietary Technologies: EBS Framework, UCD Events, ETKT Events, PNR Events
Angular, Node.JS
Monitoring Software: Data Dog, DynaTrace, Kibana

Responsibilities

Developing strategies for employee training & growth.
Representing the development team in cross-team meetings, including project design discussions, troubleshooting sessions, and evaluations of new tools.
Driving decisions and collaborating with other stakeholders to determine how features and projects should be implemented.
Collaborating with Data services and Engineering teams for patch applications, upgrades, and cloud migrations, as required
Exemplifying professional excellence and driving quality-focused & sustainable deliverables
Gathering requirements and ensuring thorough implementation of business specifications through intentionally crafted, iterative deliveries
Creating and maintaining architectural designs
Strategizing high-impact releases
Participating in day-to-day development activities
Supporting operational health
Providing assistance and strategic insights to Project Leads, Project Managers, and Business Analysts in project planning and execution
Acting as a conduit between the technical team and management, effectively communicating progress, risks, and mitigation strategies
Advocating for a “shift-left” testing approach by promoting the automation of test scripts within CICD pipelines, emphasizing unit testing, adhering to security standards, and reinforcing this mindset across the team
Conducting system and integration testing
Identifying potential risks, devising contingency plans, and resolving issues with innovative technical solutions
Reducing the complexity of our code within our applications by following design patterns, refactoring convoluted code or outdated design, and removing unnecessary code
Ensuring the health of EMD as part of a larger ecosystem
Demonstrating exceptional communication skills that foster a culture of collaboration, personal and team excellence, and articulate, concise dialogue.
Aiding in the technical documentation and knowledge transfer on the team
Aligning EMD to the company vision of CICD pipelines, AWS configurations, and Infrastructure As Code principles.
Solutioning using eventing and asynchronous processes
Solutioning using multithreaded environments
Solutioning using microservices and distributed systems