Sr. Technical Delivery Manager

World Wide Technology Healthcare Solutions • Jenks, OK

20d • $200,000 - $250,000

About The Position

The Senior Technical Delivery Manager is key to delivering high-value solutions to our customers and establishing long-term beneficial partnerships based on trust and performance. As the primary liaison between the customer and the WWT delivery team, the senior technical Delivery Manager must be able to develop, communicate, and oversee complex solutions for customer teams that include individual contributors to C-level executives.

Requirements

• Minimum of 5 - 8+ years of Technology Consulting experience with leading firms
• 7 - 10+ years of business experience 
• Experience providing strategic direction, customer, and outcome-focused solutions
• Demonstrated ability to oversee teams to deliver outcomes and high-quality delivery efforts.
• Demonstrated experience working with geographically dispersed (global) teams
• Experience as a Client Partner on technology-oriented projects and programs
• Proven track record of working with subject matter experts, consultants, professional services, sales, IT, operations, and others to maximize client value 
• Understanding of project management practices 
• Experience developing business cases and ROI analysis for technology initiatives
• Experience developing, negotiating, and managing SOWs
• Bachelors, Masters, or MBA degree preferably

Responsibilities

• Contract Management – Develop and negotiate contracts. Ensure all contract deliverables are met within the timelines specified in the Statement of Work.
• Customer Liaison - Responsible for customer engagement and client service as the primary point of contact for the senior executive leaders. Drive QBRs, establish trusted advisor relationships, and drive strategic direction based on business outcomes.
• Team Liaison - Serve as a liaison between the delivery team and sales. Remove roadblocks for the team as needed.
• Define/Ensure customer success - Collaborate with the customer to define project/program success criteria and business outcomes. Review progress toward those outcomes regularly by determining specific metrics the team should gather and report. Hold teams accountable for achieving business outcomes.
• Risk Management - Ensure project risks are identified, mitigated, tracked, and communicated with the customer. Coordinate dependencies and assess risks across multi-team engagements (if applicable).
• Project Delivery – Oversee multiple engagements and/or workstreams of large-scale programs and drive continuous improvement, growth, team success, and customer value.
• Consultative Technology Advisor – Work with the customer, sales, and multiple service lines to bring an advisory level of value to drive long-term partnerships, growth, and business outcomes based on technology and the WWT services catalog. Facilitate innovation and thought leadership.
• Business Development/Growth – Collaborate with sales and the customer on opportunities and growth of the partnership with customers. Drive pipeline based on success in delivery thought leadership, and strategic partnering.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees