Sr. Technical Consultant

Fujitsu • Richardson, TX

92d

About The Position

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a Sr. ServiceNow Technical Consultant that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements. Fujitsu Right Now: There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today's FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

Requirements

• 5+ years of experience working with ServiceNow, including at least 2+ years specifically with HAM and/or SAM Pro modules.
• Demonstrated experience implementing or consulting on HAM and SAM processes in enterprise environments.
• Strong understanding of ITAM frameworks and software licensing models (Microsoft, Oracle, Adobe, IBM, etc.).
• Experience with CMDB, ServiceNow Discovery, and integrations with inventory systems.
• Proficient in ServiceNow platform configuration, scripting (JavaScript), and REST/SOAP integrations.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist in SAM and/or HAM is highly preferred.

Nice To Haves

• ServiceNow Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• ITIL v3 certification
• ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)
• ServiceNow Integration Hub Fundamentals

Responsibilities

• Implement and optimize hardware and software asset management solutions using the ServiceNow platform.
• Gather client requirements and configure HAM and SAM Pro modules.
• Integrate with discovery and inventory tools, ensuring data accuracy across the CMDB.
• Develop asset lifecycle workflows and monitor software license compliance.
• Provide recommendations for cost optimization.
• Lead workshops and train stakeholders on ITAM processes.
• Align ITAM processes with industry standards like ITIL.
• Serve as a subject matter expert in ServiceNow HAM and SAM capabilities and best practices.
• Design end-to-end asset management processes covering procurement, deployment, usage tracking, reclamation, and retirement.
• Integrate ServiceNow with third-party systems such as SCCM, Tanium, Flexera, JAMF, Snow, or other inventory and procurement platforms.
• Perform license optimization analysis and provide strategic guidance on software compliance and cost-saving opportunities.
• Create reports, dashboards, KPIs, and custom workflows to support client asset management objectives.
• Guide clients through ServiceNow implementation lifecycles, upgrades, and enhancements.
• Train and mentor end-users and administrators on ITAM practices and ServiceNow usage.
• Collaborate with stakeholders across IT, Procurement, Security, and Compliance to ensure alignment of asset data and processes.

Benefits

• Unrivalled investment and training in you and your career.
• Stimulating environment offering ongoing learning opportunities.
• Culture of innovation and inspiration.
• Competitive salary and generous benefits.
• A very flexible and creative environment for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services