Sr. Technical Consultant (Developer), ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions

ServiceNow • Chicago, IL

83d

About The Position

The Sr. Technical Consultant (Developer) for ServiceNow Finance & Supply Chain (Source-to-Pay) and Contracting Operations Solutions is a functional and technical expert in the ServiceNow Expert Services Team. This role focuses on customer engagement teams, consulting with customers, and configuring a selection of the growing ServiceNow Finance & Supply Chain and Legal Contract Operations Product Lines. The goal is to accelerate and drive customer business outcomes through effective use of ServiceNow solutions.

Requirements

• Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance.
• At least 3+ years of configuring/developing ServiceNow or equivalent solutions.
• At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies, inclusive of integrations and portals.
• Experience with ServiceNow Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO) required.
• ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and ServiceNow Certified Application Developer (CAD) required.
• Demonstrated ability to influence and consult while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.
• Strong understanding of leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Proven team player and team builder.

Nice To Haves

• ServiceNow Supplier Lifecycle Operations (SLP) Accreditation.
• Sourcing & Procurement Operations (SPO) Accreditation.
• Accounts Payable Operations (APO) Accreditation.
• Legal Service Delivery Accreditation.

Responsibilities

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.
• Support engagement efforts such as specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities to improve their processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution technology.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Draft technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, providing oversight and unit testing of partner resources development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Develop required portal components.
• Prepare all customer-facing deliverables focused on the technology and ensure quality of configured/developed solution.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Travel up to 50% annually, driven by customer needs and internal meetings.

What This Job Offers

• Number of Employees: 5,001-10,000 employees