Sr. Technical Consultant/Developer ServiceNow Finance & Supply Chain Solutions (Source-to-Pay)

About the position

A Sr. Technical Consultant (TC), ServiceNow Finance & Supply Chain Solutions is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the growing ServiceNow Finance & Supply Chain (Source-to-Pay) Product Line – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO) Solutions – all with the goal of accelerating and driving customer business outcomes.

Responsibilities

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.
• Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution technology.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Develop and enhance UI and mobile components using the ServiceNow framework.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Up to 50% travel annually, driven by customer needs and internal meetings.

Requirements

• At least 3+ years of configuration/development experience in complex, global organizations in the Finance, Supply Chain and/or Source-to-Pay operations/technology departments.
• Preferably at least 2+ years of configuring/developing ServiceNow while holding ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Application Developer (CAD) certification, and Finance & Supply Chain related Solution Accreditations.
• Demonstrated ability to influence and consult in Finance, Supply Chain and/or Source-to-Pay organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
• Strong understanding with leading Finance, Supply Chain and/or Source-to-Pay related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.
• Experience with Web Technologies (HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.
• Strong programming skills.
• Experience in designing & building scalable web services.
• Proficiency in web technologies like XML, REST, and JSON.
• Exceptional debugging, testing, and problem-solving skills.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Proven team player and team builder.