Sr. Technical Communications and Strategic Operations Advisor

Santander Bank-posted 8 months ago
$93,750 - $160,000/Yr
Full-time • Mid Level
Austin, TX
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Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.

  • Design visually appealing PowerPoint slides that enhance understanding and retention of information by researching and integrating relevant data and visuals to support key messages.
  • Support strategic and operational planning and development activities designed to promote operational efficiency.
  • Evaluate current documentation needs, develop a comprehensive strategy for technical content creation, maintenance, and delivery.
  • Develop clear, concise, and well-structured technical content including but not limited to model documentation.
  • Capture internal processes and workflows and translate business requirements into functional specifications.
  • Ensure consistency in the documentation style, format, and tone, in line with the company's guidelines.
  • Understand audience needs and present information in a logical flow to convey complex information in an accessible and impactful way.
  • Adapt to shifting priorities, evolving requirements, and changes in business direction.
  • Bachelor's Degree or equivalent work experience.
  • 5-15 years of relevant business, strategy, project, technical writing, or communication/presentation experience.
  • Advanced proficiency in Microsoft Office Suite, particularly Outlook, PowerPoint, Word, and Excel.
  • Exceptional PowerPoint skills and the ability to craft executive-level presentations and dashboards.
  • Strong understanding of communication principles and data visualization techniques.
  • Strong understanding of design principles, color theory, and typography.
  • Excellent communication and collaboration skills to work with various teams.
  • Strong interpersonal and communication skills; comfortable engaging with executive leadership.
  • A keen eye for detail and the ability to manage multiple projects simultaneously.
  • Ability to work in a strategic, operational, and analytical capacity.
  • High learning agility and adaptability in a fast-paced, regulated environment.
  • Proven ability to navigate complex governance requirements and matrixed organizations.
  • Strong documentation and technical writing skills with familiarity in model risk governance frameworks (e.g., SR 11-7).
  • Deep understanding of banking operations, compliance functions, and statistical model concepts (no coding required).
  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department.
  • Ability to determine and report priorities/metrics to senior management.
  • Ability to manage multiple small to medium sized projects simultaneously.
  • Ability to research, analyze, document, and present information in a clear and compelling way.
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
  • 401k
  • health_insurance
  • dental_insurance
  • vision_insurance
  • life_insurance
  • disability_insurance
  • paid_holidays
  • tuition_reimbursement
  • professional_development
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