Sr Technical Analyst

HCA Healthcare-posted 9 months ago
Full-time • Mid Level
San Antonio, TX
Hospitals
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The Senior Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Senior Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Senior Technical Analyst participates in 24x7 on-call support with other members of the division staff. The Senior Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Senior Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

  • Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, cabling, related software products.
  • Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance.
  • Communicates and escalates incidents and requests beyond scope of ability to senior service resources.
  • Logs and tracks incidents and requests; reviews incident and request tracking databases.
  • Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted.
  • Investigates hardware problems and performs minor system hardware and communication connection repairs.
  • Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction.
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
  • Aids and trains users on proper use of division and/or facility technology.
  • Mentors and trains Division Technical Analysts.
  • Participates in facility-based IT project planning, as needed.
  • Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved.
  • Adheres to and supports HCA IT&S standards, policies and procedures.
  • Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
  • Adheres to Code of Conduct and Mission & Value Statement.
  • Performs other duties as assigned.
  • Bachelor's degree in information systems or healthcare-related field is preferred.
  • 2 years of broad technical experience required.
  • Basic certification in Cisco equipment or Microsoft Products is highly desirable.
  • Valid state drivers license and proof of auto insurance, if applicable.
  • Comprehensive medical coverage that covers many common services at no cost or for a low copay.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans.
  • Free counseling services and resources for emotional, physical and financial wellbeing.
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more.
  • Consumer discounts through Abenity and Consumer Discounts.
  • Education assistance (tuition, student loan, certification support, dependent scholarships).
  • Colleague recognition program.
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
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