Sr. Technical Account Manager
About The Position
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
Requirements
- Minimum 3 years of experience in a technical, solution oriented role, preferably related to trading or technology platforms, especially in network and API endpoints.
- Bachelor's or Master's degree in Engineering, Mathematics, or Finance.
- Proactive and self-driven, with a logical and data-driven mindset, strong team collaboration skills, and effective communication abilities.
- Proficiency in English & Conversational Mandarin preferred.
- Able to think systematically with a clear problem-solving approach when facing issues ; skilled at breaking down and simplifying complex problems. Not only from a tech lens but also from a revenue perspective.
Responsibilities
- Gather business requirements and API feedback from both internal and external sources, such as feedback from institutional customers, and continuously improve the API product through effective iterative mechanisms.
- Study the competitive landscape and industry trends, transforming this information into actionable API product iteration plans that align with the company's actual needs.
- Utilize data analytics to create data-driven insights to understand client behavior.
- Cultivate and maintain robust relationships with customers and strategic partners, using their feedback to guide product enhancements and future development.
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
