Sr. Technical Account Manager (Remote)

Jobgether•Arizona, AZ

12h•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Account Manager - REMOTE. In this role, you will serve as the primary liaison for assigned customers, ensuring their satisfaction from initial contract signing through implementation and ongoing support. The Technical Account Manager will collaborate with various teams to facilitate the delivery of services, manage resources, and identify growth opportunities. This position plays a vital role in enhancing customer relationships, driving successful outcomes, and contributing to better global health solutions through innovative healthcare data management. Accountabilities Oversee project resource management and allocation across customer engagements. Manage customer onboarding and ensure seamless implementation of products/services. Act as the primary contact and trusted advisor for customers throughout the lifecycle. Maintain visibility into the sales pipeline and prepare for new contract opportunities. Collaborate with Agile teams to support effective project delivery. Manage financial aspects including budgeting and tracking project financials. Create and negotiate Statements of Work (SOWs) with sales and technical teams. Identify upselling opportunities and collaborate with the sales team to achieve targets. Ensure effective deployment plans are aligned with customer objectives. Oversee critical customer issues to ensure timely resolution. Facilitate regular customer meetings to keep stakeholders informed. Ensure a consistent and positive customer experience. Support the development of enablement tools and resources. Stay up-to-date on market trends and customer business goals. Accurately report working hours and manage project documentation. Comply with all privacy and security policies.

Requirements

5-7+ years in a technical software delivery role.
Post-secondary education in a technical program or equivalent experience.
Experience in resource management and financial oversight.
Proven ability to identify upsell opportunities.
Strong knowledge of Agile methodologies, especially Scrum and Kanban.
Excellent communication and negotiation skills.
Experience working with cross-functional teams.
Proven track record in managing multiple customer accounts.
Familiarity with healthcare technology and standards like FHIR and HL7.
Ability to travel up to 25% as needed.

Responsibilities

Oversee project resource management and allocation across customer engagements.
Manage customer onboarding and ensure seamless implementation of products/services.
Act as the primary contact and trusted advisor for customers throughout the lifecycle.
Maintain visibility into the sales pipeline and prepare for new contract opportunities.
Collaborate with Agile teams to support effective project delivery.
Manage financial aspects including budgeting and tracking project financials.
Create and negotiate Statements of Work (SOWs) with sales and technical teams.
Identify upselling opportunities and collaborate with the sales team to achieve targets.
Ensure effective deployment plans are aligned with customer objectives.
Oversee critical customer issues to ensure timely resolution.
Facilitate regular customer meetings to keep stakeholders informed.
Ensure a consistent and positive customer experience.
Support the development of enablement tools and resources.
Stay up-to-date on market trends and customer business goals.
Accurately report working hours and manage project documentation.
Comply with all privacy and security policies.