Sr. Technical Account Manager (Partners), Global Enterprise Services

Amazon • Bellevue, WA

5d

About The Position

Amazon Leo is an initiative to increase global broadband access through a
constellation of 3,236 satellites in low Earth orbit. Its mission is to bring
fast, affordable broadband to unserved and underserved communities around the
world. Amazon Leo will help close the digital divide by delivering fast,
affordable broadband to a wide range of customers in places without reliable
connectivity.

The Amazon Leo business operations team is looking for a Sr. Technical Account
Manager to join our Global Enterprise Services organization, supporting our
rapidly growing partner ecosystem. You will serve as the primary technical point
of contact for our strategic reseller partners, technology solution distributors
(TSDs), and systems integrators who deliver Amazon Leo satellite connectivity to
end customers across multiple verticals including maritime, energy, enterprise,
and transportation.

This is not a sales role; instead, it offers you the opportunity to serve as the
technical lead and 'voice of the partner' for organizations ranging from
regional resellers to Fortune 500 systems integrators. You will provide
dedicated technical support and guidance to ensure partners maintain high
technical standards in their Amazon Leo service delivery, enabling them to
successfully deploy, manage, and support satellite connectivity for their
customers.

Your technical acumen and partner-facing skills will enable you to effectively
represent Amazon Leo within partner environments, driving discussions with
partner technical teams regarding service implementation, integration
challenges, support escalations, and technical optimization. You will provide
proactive technical guidance to help partners plan and implement solutions using
best practices, while keeping their Amazon Leo deployments operationally healthy
and resilient.

Requirements

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

Responsibilities

• Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels
• Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
• Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem
• Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities
• Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
• Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation
• Work closely with Partner Success Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
• Identify opportunities to improve partner technical capabilities through training, certification programs, and technical enablement initiatives
• Coordinate with Customer Delivery Engineers (CDEs) for complex partner integrations requiring custom technical solutions
• Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed