Sr. Technical Account Manager (Partners), Global Enterprise Services

Amazon Leo•Bellevue, WA

19h

About The Position

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers in places without reliable connectivity. The Amazon Leo business operations team is looking for a Sr. Technical Account Manager to join our Global Enterprise Services organization, supporting our rapidly growing partner ecosystem. You will serve as the primary technical point of contact for our strategic reseller partners, technology solution distributors (TSDs), and systems integrators who deliver Amazon Leo satellite connectivity to end customers across multiple verticals including maritime, energy, enterprise, and transportation. This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the partner' for organizations ranging from regional resellers to Fortune 500 systems integrators. You will provide dedicated technical support and guidance to ensure partners maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their customers. Your technical acumen and partner-facing skills will enable you to effectively represent Amazon Leo within partner environments, driving discussions with partner technical teams regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help partners plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient. As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with our partner ecosystem, supporting resellers, TSDs, and systems integrators who deliver Amazon Leo services to end customers.

Requirements

3+ years of networking and troubleshooting experience
3+ years of satellite communications ground systems and operations experience
5+ years of technical support or consulting experience in partner-facing roles
Understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures for telecommunications service providers
Experience managing technical relationships with reseller partners, systems integrators, or technology distributors
Ability to organize and manage various technical support activities across multiple partner accounts in a fast-moving environment
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Bachelor's degree in a STEM field
Experience with mission-critical, 24x7 operations
Experience coordinating between technical teams, peers and business stakeholders

Nice To Haves

AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
CCNA or equivalent level networking certification, or CND (Certified Network Defender) or GSEC (GIAC Security Essentials) or Network+ or Security+
Knowledge of AWS Infrastructure
2+ years of SCADA systems and KPI's experience
Experience with logging and monitoring tools, such as: AWS CloudWatch, Datadog, New Relic and Splunk
Experience triaging security alerts, front-line analysis, and escalation
Experience with quality and metrics processes
Experience as a technical lead supporting partner ecosystems, internally or externally in a partner-facing role
Proven experience working with reseller partners, systems integrators, or technology distributors in telecommunications or satellite connectivity
Experience with telemetry monitoring, predictive analytics, and proactive network health management
Experience developing partner technical training programs and certification frameworks
Proven ability to diagnose complex multi-vendor integration issues across satellite, terrestrial, and cloud networks
Understanding of partner business models including reseller operations, systems integration, and technology distribution

Responsibilities

Serve as primary technical point of contact for strategic partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels
Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
Coordinate engineering support resources and drive technical optimization initiatives across the partner ecosystem
Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities
Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation
Work closely with Partner Success Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
Identify opportunities to improve partner technical capabilities through training, certification programs, and technical enablement initiatives
Coordinate with Customer Delivery Engineers (CDEs) for complex partner integrations requiring custom technical solutions
Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams