Sr Technical Account Management

PayPal•Chicago, IL

63d•$94,000 - $156,200•Hybrid

About The Position

This job involves collaborating internally to enhance process quality and effectiveness while addressing client needs through tailored solutions. The Sr TAM influences team performance and prioritizes work to meet client expectations, leveraging best practices to improve operational efficiency. They play a critical role in building strong customer relationships, ensuring clients maximize the value of their products and services.

Requirements

3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Nice To Haves

Relevant customer-facing, technical work experience.
Technically minded, with a proven track record of adopting and mastering new technologies and tools.
Confident communicator - equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.
Demonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc.
Troubleshooting experience with API calls (SOAP, REST, GraphQL)
Understanding of basic SQL Commands and data analysis
Prepared to be on call to assist with out-of-business hours escalations, by collaborating with other support teams.

Responsibilities

Monitor proactive technical health for Enterprise merchants
Identify and suggest solutions to improve customer experience
Consult with merchants and internal teams on integration best practices
Initiate strong relationships to help merchants succeed
Diagnose and identify issues with APIs, code, services, and network latency
Advocate on merchants' behalf to improve products, systems, and processes
Be the main point of contact for technical issues affecting our Enterprise merchants

Benefits

PayPal is committed to fair and equitable compensation practices.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
For more information, visit https://www.paypalbenefits.com.
At PayPal, we're committed to building an equitable and inclusive global economy.
That's why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit https://www.paypalbenefits.com.

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