Sr. Technical Account Advisor
About The Position
Blue Yonder is seeking an experienced Senior Technical Account Advisor (TAM) with a strong technical foundation and excellent customer communication skills to support our customers within the Professional Services and Cloud Services Support organization. The Sr. Technical Account Advisor serves as a trusted technical liaison between customers and Blue Yonder’s Customer Support and Cloud Operations teams, helping translate customer‑reported technical issues, coordinate resolution efforts, and ensure system stability post‑implementation. This role is focused on tactical and operational support following Go‑Live, ensuring customers receive timely, effective technical assistance while maintaining strong service relationships. The TAM partners closely with internal support, consulting, and product teams to help manage system health, track SLAs, facilitate service reviews, and ensure customer issues are clearly understood and resolved efficiently, supporting overall customer satisfaction and retention.
Requirements
- Bachelor’s degree required; Business, Computer Science, or related field preferred
- 5–8 years of experience as a Technical Account Advisor/Manager (TAM), Technical Support Lead, Technical Project Manager, Solution Architect, or similar role
- Experience supporting customers in a SaaS or cloud‑based technology environment
- Strong understanding of application support, incident management, and post‑Go‑Live customer operations
- Working knowledge of service management frameworks (e.g., ITIL)
- Strong coordination, communication, and stakeholder management skills
- Experience managing complex customer issues and escalations in collaboration with Support and Engineering teams
- Strong analytical and problem‑solving skills with attention to detail
- Highly organized, proactive, and able to operate effectively in a fast‑paced support environment
Nice To Haves
- Exposure to manufacturing or supply‑chain customers is a plus
Responsibilities
- Support a portfolio of enterprise customers by coordinating technical issue resolution and ongoing service delivery post‑implementation
- Act as the primary technical liaison between customers and Blue Yonder Customer Support, Cloud Operations, Consulting, Sales, and Product teams
- Translate customer technical issues and business impact into clear, actionable inputs for Support and Engineering teams
- Remain SaaS‑focused and operationally aligned, supporting day‑to‑day service activities and issue management
- Monitor system health, open cases, and service performance, ensuring issues are tracked through resolution
- Conduct periodic service reviews with customers, including SLA reporting and compliance discussions
- Participate in Quarterly and Executive Business Reviews in partnership with account teams
- Collaborate with Professional Services and third‑party implementation partners to support the transition from implementation to steady‑state operations
- Maintain regular customer touchpoints to review system health, open items, and upcoming needs
- Stay informed on Blue Yonder product updates and releases to help customers understand technical impacts and upgrade considerations
- Support customer retention efforts by ensuring a positive support experience and identifying potential risks
- Assist in positioning customers as referenceable accounts through consistent service performance
Benefits
- Comprehensive Medical, Dental and Vision
- 401K with Matching
- Flexible Time Off
- Corporate Fitness Program
- A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
