Sr Tech Support Specialist
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About The Position
This position is a campus Lead Technical Support Specialist Position. Incumbents provide standard computer and technical assistance to individual end users; and install and repair hardware, software and peripherals. Responsibilities may include monitoring software copyright compliance; providing training and direction to end users; identifying and sharing best practices; supporting the testing of patches, upgrades, and programming changes; reviewing and prioritizing work orders; allocating staff to assignments; determining and implementing departmental procedures; researching and resolving complex, non-routine issues; researching and recommending technology updates and changes; coordinating large-scale upgrades or installations; and maintaining a software tracking database. Incumbents may be assigned to a specific campus or department. This position would be responsible for enhancing the technical skills and abilities of technology users via technology support activities.
